Yes ombudsman will.not accept your query once you have the final response from the complaint handling unit in UB. I chased the FSPO yesterday for an update. Bare in mind our complaint is with them since October2018 and the bank already refused mediation. They are now just preparing a summary for the bank. They have previously come back for further information as well as clarification recently. They said the bank will have 20 days to respond to the letter they send and I will also get a copy of it. Seems there is progress now since they came before the oireachtas committee 2 weeks ago. I would love to know the numbers of ex staff affected. This is a can of worms they don't want to open but if enough pressure they will have to.