No further word from UB on this. We requested all info they had on us and got it last week. Sifted through it all over the weekend. There's no forms or info on switching to the staff rate, or on requesting to go back to the tracker.Hi all,
Also affected by this and wondering if any of you have gotten any further with things? We were on full tracker from 2006 and moved partially to the staff fixed rate in 2007 with some remaining on tracker. As rates fell we requested to move all back to the tracker rate but were told we couldn't (without a formal application being made if that impacts in any way).
We raised a complaint in 2017 but got nowhere really. Now this week we received a letter saying our mortgage sub account has come under the redress scheme. From the letter this appears to be the smaller part that was on tracker all along. We'll be arguing now that the full mortgage should have been on the tracker but has anyone been successful in getting them to do this?
Any advice welcome
Did anyone else sign when moving to the staff rate?
Going to get a letter drafted up this week to send back