Ulster UB staff/ex staff

Discussion in 'Tracker Redress' started by AlAndalus, 15 Feb 2018.

  1. Homesweethome:)

    Homesweethome:) New Member

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    Thanks JM that’s v helpful. I don’t have any progress to report- still waiting to get my final response (which is not looking too positive from the stories here) so will have to appeal to the Ombudsman when I get it. Any advice on how to get a final response from UB would be appreciated. I hadn’t heard the line from UB that the staff rate was a lifetime product! Definitely not the case as on my previous mortgage I moved to staff rate and back to tracker again. I can’t imagine that will hold up as an argument as there is nothing to advise of this when moving to staff rate. Best of luck with Ombudsman keep us posted!
     
  2. barneyrubble

    barneyrubble New Member

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    No further word from UB on this. We requested all info they had on us and got it last week. Sifted through it all over the weekend. There's no forms or info on switching to the staff rate, or on requesting to go back to the tracker.
    Did anyone else sign when moving to the staff rate?
    Going to get a letter drafted up this week to send back
     
  3. Wa1ting

    Wa1ting New Member

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    Hi....so many similar cases! I’ve a case with ombudsman since August ‘18. Had to push hard for a final response letter. Remediated on smaller part of mortgage but not on staff portion (also advised re lifetime product yet this wasn’t the case back in c2006 when I moved to staff rate ....did not sign anything. Requested all docs from mortgages sept and only T&Cs are those of original tracker! Latest update I got this week from ombudsman was a ‘summary of complaint’ was being prepared and will be sent to provider (UB) and I would be notified when this would happen. I read an article somewhere that ombudsman were dealing with c3k+ cases. The more who raise this staff tracker issue the better!

    If we knew back in c2009 what we know now as a result of the remediation programme we would have all requested to go back to tracker! It was and is a very grey area....general consensus back then was you weren’t allowed move back as fixed residual part of mortgage was not allowed back on tracker upon expiry (which is now found to be incorrect and remediated!)

    Fingers crossed the right thing will be done and soon ....it’s gone on far too long with so much uncertainty for all involved
     
  4. JMexubbanker

    JMexubbanker New Member

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    It is so encouraging folks to know we are not alone...I really feel very strongly about this issue. Apologies I hadn't been notified of the replied to my last message for some reason.
    The only update I can add to this since my last message is...still no word from ub or ombudsman, however I have been in touch with Michael McGrath TD...was impressed by his response in the Indo article this week.... I got a response from him too saying he was meeting a group of staff from another bank also...I guess the more people who speak up from UB the more we will have to be listened to.
     
  5. The Don

    The Don New Member

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    I have been in the same situation for over 12 months. Part Tracker moved to Staff Rate in 2008 but refused to go back to Tracker since 2009. Managed to get hold of terms and conditions of staff rate no mention of not being allowed to switch back. Advised by UB that my request to switch was granted as an "exception" as technically not in scope yet they refuse to this day to accept that I should have been able to return to a Tracker. Ombudsman only option now. Going straight to Investigation as don't see what Mediation will accomplish.
     
  6. JMexubbanker

    JMexubbanker New Member

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    Thanks The Don
    It is so frustrating isn't it!!
    What frustrates me is that the goal posts continually move
    I know there are staff who left who were given their tracker back
    I also know of a case exact same as ours that their staff account sub account was forced back to tracker as part of TME even though they wanted the stability of the staff fixed 3%
    I really hope we all get the outcome we deserve
     
  7. barneyrubble

    barneyrubble New Member

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    Received our cheque for redress today. As expected they applied it to the smaller part of our mortgage and not the staff part. Was .25% overcharge over 10 years. Have requested the appeal pack.
    We requested to move all our mortgage back to the tracker in 2009 but they refused. If we knew better at the time we would have argued further. But need to argue it now!
     
  8. JMexubbanker

    JMexubbanker New Member

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    Sorry to hear that is all you have received redress on @barneyrubble terrible you had to wait so long just for that!
    Same boat as most of us on here...my advice would be get your letter to ombudsman give them everything you have...I even went back to my old contracts that said I could have a preferential rate for as long as I was staff..I even quoted the oxford engliah dixtionary and the meaning of preferential!!! The more of us that do it I believe the stronger our case is...we all cant have misunderstood this!!!
     
  9. barneyrubble

    barneyrubble New Member

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    Have requested the appeals pack. Would you go ombudsman route at the same time or wait until appeal finished?
    Must dig out contract if I can and see if anything in it.
    Got all paperwork they have on our mortgage and no paperwork at all from when we moved to the staff rate. Do any of you have anything official from changing over?
     
  10. JMexubbanker

    JMexubbanker New Member

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    They will only allow the appeal to be done at sub account because they are saying that your staff portion is not impacted by TME ....imo you are wasting time going down that route of appeal. That was the advice I was given by an experienced Complaint handler member of staff...just go straight to FPSO now as you are challenging on the fact it's not a TME case...they only will accept appeals on cases that are in the TME net...it's ridiculous!
    No is the answer on official paperwork on transferring to staff...not sure anyone has that! Their argument has been and still is that the tracker is no longer available now to roll off 3% and back to it...I don't see this as a strong enough argument tbh as back when the fixed rate that we came off in 2013 (when we had to challenge hard for our tracker and then they put us inn the incorrect margin anyway!) They gave us the product option sheets and tracker was not listed there as an option but yet because of our complaint they gace it back to us...I gave the FPSO that product sheet too!
    Good luck with your letter, our FPSO complaint is in since last November and in December they asked us did we want to supply any further info as the Bank refused to engage. I firmly believe we have a strong case and won't give up easily
     
  11. JMexubbanker

    JMexubbanker New Member

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    Hi just wondering has anyone heard anything from fspo office yet? Having not heard anything for 4 months after supplying significant additional information, I chased them this week to find out the contact there left at the end of 2018 and another contact has now assumed responsibility of our file. By means of an update they have advised that there is a letter being prepared which states progress on our case and will be issued in the coming weeks. If anyone hasn't heard back from them, I suggest you make contact to maintain progress.
    If any one has had any success on the staff portion, please can you advise.
    Many thanks