Ulster UB staff/ex staff

Interesting reading this thread.

I'm former UB staff in N. Ireland and left in 2012 (resigned rather than redundant).

Took out a new mortgage in 2006, part UB Staff 3% fixed and part U First Gold Tracker.

All the T&Cs were on the intranet at the time in 2006, and from my recollection stated that on leaving the bank, staff would be expected to re-mortgage at customer rates.

Roll on 2012 when I was leaving, by that stage the 3% fixed rate was no more, replaced by less favourable RBS rates and the T&Cs for the 3% fixed were no longer on the Intranet.

I checked my mortgage documentation, and while it was very specific about needing to retain a UFirst Gold for my tracker, there was absolutely no T&Cs for the staff mortgage. I rang my branch (Belfast City Office) who told me that as far as they were aware I would be allowed to retain my staff mortgage, but to check with House Mortgages. Rang House Mortgages and their reply was that as far they were aware I would be allowed to retain my staff mortgage, but to check with my branch!!

Given I was also paying Benefit in Kind tax on the benefit, I rang HMRC for their take on it, and they told me that my mortgage rate was nothing to do with them, but if it was no longer a benefit from my current employer, then I couldn't be taxed on it!!

At that time my tracker was more expensive than my staff rate, so I just let it be, fully expecting to get a letter a few years down the line asking me to re-mortgage. There were a lot of redundancies around the time I left, and one of the redundancy package benefits was being allowed to retain any staff mortgage, so I assumed they would catch up with me eventually!!

Even when my tracker rate dropped to below 3%, I was happy enough to keep the staff rate for security in case rates increased again.

As with other posters they were super quick to start charging me for my UFirst Gold, but 9 years later I still have my staff rate!!
 
Hi…. Just checking to see if a committee/group was set up re staff mortgages/tracker scandal outside this thread?

I received a letter from Ombudsman in Aug ‘21 advising case was similar to one before the courts, which keeps being adjourned (assume a lot of others in the same position?). Letter advised I would be kept informed if there were any significant developments….. nothing further received to date.

4 years in at this stage and I just feel it’s wrong how long this has dragged on! It’s certainly not ‘treating customers fairly’.

Just checking to see if others at same stage or if any developments?

Many thanks
 
Not as far as I was aware.
In the exact same position as you @waI do wonderdo they just hope we will go away. I would be most definitely on for building some momentum around this. I cant seem to find information on the courts.
 
Hi

8 years on and my case still outstanding with Ombudsman. Corres received Dec ‘25 to say it had entered preliminary decision stage…6 months on and still nothing? Very wrong how long this is taking for resolution one way or the other.

Anyone else still waiting on resolution?

Thanks
 
I entered.resolution stage
2 years ago. Was told decision was drafted and going for sign off 1 year ago then told at least twice it was being checked and I am still waiting....I complained as it's being going on 8 years effectively and the matter dates from 2011 but was directed to their complaints procedure process...
 
I rang financial ombudsman there at lunch today too and was given complaints email aswell re how to log complaint.
 
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