Thanks for the updateHi
Just to keep people updated and give you heads up re a timeframe I’ve been through final response, letters back and forth, and now at adjudication stage with ombudsman, which can take 6-12 months!
Is the adjudication stage the part where customer and bank are going back and forward supplying more challenge/evidence etc? Is the timeframe Youve specified including the delay while.ombudsman waited for cbi to do their final report or the normal timeframe for any complaint not just tracker cases.
Thanks so much..if my understanding is correct...I am at same stage as you..it's over a year however since we received our final response letter.