Hi all,
Just to say that I got a letter from PTSB this week that confirms what they said to me in a phone call in mid October, after phase 2 of CB review. They consider that I am not Impacted, that this is their final statement and l can take it further with the financial ombudsman! Will wait to hear what CB review says in December.
(I had a discounted tracker, that went up to +2.25 instead of +0.8, chose the SVR rate option in the options letter under duress, then switched bank for lower SVR, lost my case with ombudsman)
DeeMc2017 would you be able to provide us with exact details of the redress letter you received? I feel it would help those of us with a similar discounted tracker issue as we also received no information on the impact coming off a tracker but were lured off with an options letter detailing a cheaper SVR rate after the discount expired. PTSB are all over the place with these accounts but are not giving in easily. TIA.. The letter said that I was included because of insufficient warning of the impacts of coming off the tracker or something along them lines.
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