I agree. I seem to expect the postman to deliver a letter soon but as we all know, this process could still take considerable time! I reckon the bank is inundated with new complaints every day, while delegating a solution to previous complaints!The last 4 years has not felt as long as the last week! Haha
Hi Taldar, I totally agree...Yes but the 80 or so customers who have taken a complaint to FSO and have been waiting 4/5 years should at least recieve a letter from ptsb stating we are looking at your issue and are in the process of working out your refunds. Should be giving us a time frame at the very least.
I would prefer to get this in writing from the PTSB if I were a customer affected who was not already in the FO files.The information provided is the CB is investigating and this may involve tens of thousands of customers (Their Words) and they have a 3 month timeline to identify affected customers and communicate with them to redress the issue.
The Central Bank does not regulate the FSO. The FSO must act according to the statute which set it up.As the FSO is regulated by the Central Bank I emailed the Central bank regarding this.
That is really interesting. It sounds as if the Central Bank has told ptsb to ignore the 6 year rule.The Central bank emailed that the FSO does have a 6 year exclusion period and that the 6 year exclusion period doe not apply to PTSB.