It'll take you another 12-18 months after it goes to adjudication to reach preliminary decision.Hi All,
Just a quick update,
Firstly, I am not looking after my case directly. I have a specialist in this area doing all the work.
KBC responded to my letter of complaint from the ombudsman. They replied with "they never were entitled to a tracker because of X, Y & Z etc. I have 10 days to add any additional information to my case before it goes to adjudication. That should take about 6 weeks. To give people a time frame, my case was lodged with the ombudsman in June 2020.so the process takes roughly 18 months.