I completely agree , I have received my compensation currently gathering info for appeals but I feel so strongly this verges on criminal , I bought it to their attention and they ignored me . I wish that a case could be taken against them , their ongoing arrogance and lack of accountability is overwhelmingI’m so sick of there standard 2018 line “an error was made” - it was never an error. KBC fought me to the Ombudsman and absolutely refused to admit they had done anything wrong. It’s only now that they have been caught that KBC are admitting they were at fault all along. It’s close to criminal behaviour.
With respect they have almost 3,000 people to communicate with and to expect them to give special attention to you is a little presumptuous.Well another week gone and still no written confirmation of my rate change. I was promised in writing that it would be posted to me on or before the 19th February. I have phoned them twice in the last three days and was told they would email it to me. Yes, I'm in the fortunate position where I've been told the rate is rectified and I've been given my tracker rate but of course I want it in writing. Yet again, they cannot keep to a simple commitment to their customers. I read people here pointing out that we shouldn't take things out on the staff - but that supposes the staff deal with us in good faith and stop treating us like children. It's our money that has basically been stolen here and let us never lose sight of that - or allow them to. Believe me, if I could give Verbraeken or Deering an earful directly I would! Can I propose that all of us who have yet to receive the written confirmation to which we are clearly and basically entitled make this Monday morning a very difficult one for KBC? Let us get on the phone to them from 9am demanding written confirmation be emailed to us in the first instance and keep doing so. It's basic - you don't pay a bill without being told how much you owe. Thursday is coming quickly. Forgive my frustration but being kept waiting is stressful and we are the customers here.
I agree I will too , I wonder will they be a class action taken , Im worried it’s too much of a risk to take for myself but don’t want to let them away with it either .@Aisling1 'Class Action'? Not to mention the failings of the previous Financial Ombudsman. I will certainly be writing a better to that office to highlight how they failed me in my case.
I would expect 100% call recording to be turned on tracker helpline at the moment. If there is any issue with the payment on Thursday, then there should not be an issue getting a transcript of these calls.I have phoned them twice in the last three days and was told they would email it to me. Yes, I'm in the fortunate position where I've been told the rate is rectified and I've been given my tracker rate but of course I want it in writing. Yet again, they cannot keep to a simple commitment to their customers.
This is not really going to make a difference to KBC. Their call centre is staffed already for Monday morning - all you will be doing is blocking other customers from getting through, including those who are still waiting for an update on their tracker situation. It will also have no impact on KBC at all, it will just put their staff members under pressure, and I doubt many of their call centre staff were even in the company in 2008 !Can I propose that all of us who have yet to receive the written confirmation to which we are clearly and basically entitled make this Monday morning a very difficult one for KBC? Let us get on the phone to them from 9am demanding written confirmation be emailed to us in the first instance and keep doing so.
Absolutely nothing stopping any customer from taking a case against them if they choose to do so.I wish that a case could be taken against them , their ongoing arrogance and lack of accountability is overwhelming
I think you have a valid point here and one we should not forget. The FSO needs to move away from the legal side of the actual text in the contract but more around the explanations given by the financial service providers.Not to mention the failings of the previous Financial Ombudsman. I will certainly be writing a better to that office to highlight how they failed me in my case.
No, there are no class actions in Ireland so none will or can be taken.I wonder will they be a class action taken ,
Even if there were class actions - what would it be for.That’s a big pity
@estuarine
Up til January 8th / 9th when you got the letter, you didn't even realise you were affected .
Some of us have been fighting this for over 9years.
I would have thought you'd be deliriously happy rather than look for special treatment.
In addition, any legal action would be fought on strict legal terms and therefore such case would be lost as speaking strictly from a legal perspective KBC did not do wrong.
Absolutely 100% ...its simply down to two people - Padraic Kissane and Philip Lane who realised that whilst a very strict legal interpretation protected the banks, that simple fairness was not applied and that, in their opinion, was wrong and they set about correcting it
And this is why I have genuine empathy for those who have not got their trackers back at this point. I don't believe they will get them in a court case. If you look at the 'EBS variable base rate' thread, you will see people who genuinely believe they have a case - but I am genuinely fearful for the outcome of it. I feel there will be a lot of disappointed people left at the end of it !And that's why the Central bank review is and was the only game in town
I think you need to differentiate between KBC doing nothing wrong in a legal and moral sense?I wouldn't agree, though, that "KBC did nothing wrong." What they did was cleverly and often deviously take people off trackers with the tools they had available.
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