Last edited: 17 Mar 2018 @raglan Great to see the long time posters here finally get what we knew we were entitled to. Compensation certainly seems to be random. Mine works out at 20.7% of the excess interest charge or a higher 27.7% of the overpayment amount and higher than I expected . Personally I don't have any reason to appeal as I got interest free assistance from a family member, but anyone that had to use credit cards or other high interest facilities to keep up their payments should definitely calculate the costs and have this paid in addition to the compensation payment provided. There is one hidden "advantage" of this debacle. - We're all far far more financially aware than we were 8/9 years ago .