@Lizzie007, are you getting the 60 day holding letters?
Notwithstanding, it’s my understanding that you are still entitled to make a complaint! If you are not getting a 60 day letter, you are entitled to complain about that and request that you receive notification that your account is being reviewed.
What a bloody mess. With 200 staff supposed to be working on this tracker scandle I’m wondering what exactly they are doing, because even if they took a full 8 hr working day to do one account there should be 1000 accounts sorted each week .... but instead it’s taking years to get acknowledged never mind compensated.
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