I was surprised when Kissane said that he believed that only 3000 EBS accounts should be deemed impacted(500-600 have since been identified). The numbers I had seen from EBS annual reports suggested the number of impacted accounts would be many multiples of 3000 but that’s not the case & PK is probably accurate with his estimate (breakdown of EBS portfolio from 2010 attached).
Interesting to see the % of the EBS portfolio that are tracker & fixed rate accounts. Once again that magic number of 60% can be calculated (tracker + fixed rate accounts). 60% tracker portfolio was the figure identified in EBS strategic plans from 2005 (goal to have 60% by 2008) & this figure was again confirmed by non executive director Eithne Tinney in her 2016 Oireachtas appearance. EBS continue to try and claim that only 25-30% of their portfolio were trackers but all of the evidence suggests otherwise. Unless it’s another conincidence that the 60% figure can be calculated once again with these account numbers? I think not.
Phoned the helpline. Now saying large batch of letters being posted today and should receive by next Wednesday , was told last week that letters were to be posted out on wednesday 19th . Asked re figure for compensation but was told he did not have that info . They are a law to themselves , not impressed .
Also contacted help desk, I was told letters possibly were not yet posted (once posted a scan appears on the system) as the scan was not yet there he could not be certain and to call back Wednesday. I told him what I thought of EBS.
That’s breached what they said I letter by 19 September , will we see it this quarter , maybe they are trying to push it into quarter 3. I honestly don’t trust them till I see it . This alone is grounds for appeal ....
I am going to ring them when helpline open and demand apology for this alone , give them hassle of issuing letter , going through compliant procedure . We should all complain and give them more work for their incompetence ( however this is probably planned so In competence not the right word ). These people don’t give a s .... until they are inconvenienced .
I called this morning. I was able to get the total amount of check send, that the letter was send Friday and the reduction to my outstanding amount
Lets say I knew the overcharging was X from calls before this week. The reduction in outstanding balance is half x. The check is for X + 25% of x. Actually little more than this. Overwhelming to be honest
Made up numbers but if I was overcharged 20k check is for 25k and outstanding balance is cut by 10k
I have followed this discussion for months without posting. thanks all for keeping it with current info
I am also part of the ebs redress letter 1 received in June and as I had to do a huge recapitalization in 2015 the capital owed has been adjusted and mortgage repayments have dropped, I called this eve and was given the figure more than I expected apparently letters were sent last Friday... I await patiently and the next battle with ex husband over payment instruction form needs to be signed as he did not contribute to the years impacted or ever engaged with the bank. Started with a tracker fixed for a period then never put back on the tracker, that's my back round. Wish me luck with the next step !
I was the same when told my figures but the actual breakdown letter could be another three months away, they refund before we see the details which I find strange especially as I need the exact dates affected all they can give me is years affected