Have you sent that information to the CBI or are you bringing your case to the financial ombudsman? Variable base (tracker)is the variable basis on the fixed rate EBS contracts between 2004-2008.I signed up to a 1 yr fixed mortgage issue of loan cheque dated 10/1/08. This states after 1 year interest rate will be variable base rate currently 5.25%.
I also have a copy of letter from my brokers dated 25/10/07 with reasons why they recommended fixed rate and not a variable tracker rate also states I only had two choices with ebs variable or fixed. This letter states ebs variable tracker rate was 5.25%. The ebs loan offer dated 25/10/17 states after 1 year I would revert to variable base of 5.25%. From my brokers letter it would appear that variable tracker was variable base.
Variable base(tracker) rate turned into an SVR sometime around mid 2008. Still surprises me the CBI let this one through.