UTV Broadband

jasconius

Frequent Poster
Messages
217
Anyone else notice that UTV Broadband went down yesterday pm and has not been seen since!
 

NiallP

Frequent Poster
Messages
74
Good stuff. I'm with UTV Clicksilver as well, and I thought my computer had died on me! Any idea on when the problem will be fixed (or has it been already)?
 

Polo-Boy

Frequent Poster
Messages
60
Aha - I am not alone !

I spent hours messing with the settings on my PC as UTV went down at the same time as my laptop battery died so I assumed this had caused something to go wrong :eek:

I guess I will have to try it again when I go home tonight and hope I didn't alter any important settings !

Also, I often have the problem mentioned in the other thread of the connection dropping after the first 5 minutes online and then being fine for the rest of the time.
 

ClubMan

Frequent Poster
Messages
43,870
According to my router log their DNS servers were down. Only for my work VPN (the client connects to the VPN server using a raw IP address) I would have had no connectivity thanks to UTV! :(
 

euroDilbert

Frequent Poster
Messages
254
Yes - their DNS servers were down.

However, by switching to another DNS server, I was able to use it normally.

The method was posted here previously - the last time they went down. I printed it out and keep it by my PC in case of necessity !
 

oysterman

Frequent Poster
Messages
581
However, by switching to another DNS server, I was able to use it normally.

The method was posted here previously - the last time they went down. I printed it out and keep it by my PC in case of necessity !
Have you got a link?
 

demoivre

Frequent Poster
Messages
2,603
I had problems connecting to UTV on Monday morning and have had ongoing problems since. On Monday the UTV tech. support guy told me that there were authentication issues but that they had been sorted out. Fair enough and I was able to connect but since then I have had had regular problems loading web pages and accessing e-mail - I am getting error messages regularly such as :

The host 'mail.utvinternet.com' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.utvinternet.com', Server: 'mail.utvinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

when I try to check my e-mail or :

Server not found

Firefox can't find the server at www.speedtest.ie.

* Check the address for typing errors such as
ww.example.com instead of
www.example.com

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

when I try to open a web site such as the speedtest one above. On occassions I can open a website in IE 7 and not in Firefox or I can't open a site from " bookmarks " in Firefox but when I type the url for the website directly into the address bar it does open!
Yet despite these messages/problems my live futures/stock prices feed is running without problems :confused:. I have no idea what's wrong ; running a full system scan with Avast antivirus, Windows defender ( I also downloaded and ran Ad-aware which also showed everything was fine ) indicates everything is ok - both Avast and Defender are running in realtime anyway and I also use the Comodo firewall . Anyone any suggestions as to how I can resolve these issues ?
 
C

clon

Guest
I had the same problem with a down connection. One thing that annoyed me about UTV's broadband is that I have had it since '04, they cut their prices for the standard bb package to about €22 (2mb, 12gb cap), but I was still being charged the same price as day one for the same product of €29.99. I had to go online to my account to take up a new deal with them and save some money, they didn't automatically give me the new price, but they automatically gave me the higher spped and cap that their standard package increased to.

Their service has been pretty good besides though.
 

demoivre

Frequent Poster
Messages
2,603
I had the same problem with a down connection. One thing that annoyed me about UTV's broadband is that I have had it since '04, they cut their prices for the standard bb package to about €22 (2mb, 12gb cap), but I was still being charged the same price as day one for the same product of €29.99. I had to go online to my account to take up a new deal with them and save some money, they didn't automatically give me the new price, but they automatically gave me the higher spped and cap that their standard package increased to.

Their service has been pretty good besides though.
I am with them since 04 too and generally haven't had too many problems though the fact that tech support doesn't start until 9.00am annoys me when , like on Monday morning, I need to be online at 7.30. Regarding the new charges, yeah you're right you did have to sign up for the lower charges but that ensured they had you signed up for another six months !
 

ClubMan

Frequent Poster
Messages
43,870
Submitting support queries to UTV via their website or email is pointless in my experience. They never answer them as far as I can see.


UTV have had intermittent problems with their DNS servers of late. If you cannot get connected then check your router log to see if it says anything about losing connectivity to UTV DNS servers. If so then root out a thread from a while back that mentions using OpenDNS as an alternative or a fallback.
 

ClubMan

Frequent Poster
Messages
43,870
I have a similar problem in that when I initially switch on the router I have to manually disconnect and reconnect. I put this down to some reconfiguration that I did a while back but can't pinpoint the problem. Maybe the problem is at UTV's end after all...
 

ClubMan

Frequent Poster
Messages
43,870
Yeah - that's what I meant. I have to manually disconnect/reconnect using the router control panel. Anybody else have this problem with UTV? I'm using the standard Creative Blaster router.
 
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