I am with them since 04 too and generally haven't had too many problems though the fact that tech support doesn't start until 9.00am annoys me when , like on Monday morning, I need to be online at 7.30. Regarding the new charges, yeah you're right you did have to sign up for the lower charges but that ensured they had you signed up for another six months !I had the same problem with a down connection. One thing that annoyed me about UTV's broadband is that I have had it since '04, they cut their prices for the standard bb package to about €22 (2mb, 12gb cap), but I was still being charged the same price as day one for the same product of €29.99. I had to go online to my account to take up a new deal with them and save some money, they didn't automatically give me the new price, but they automatically gave me the higher spped and cap that their standard package increased to.
Their service has been pretty good besides though.