I also rang the tracker redress line today. Not a clue, she said lots more than the 100 has been compensated but my account was showing up ziltch. I pressed for info re call center location, (Belfast) and she explained how the redress is happening ‘everywhere’ not a clue what that actually means. It’s so frustrating. I can’t believe how they are treating customers. They don’t care less. Will certainly be moving banks when this is all settled (which doesn’t look like soon) very sorry you’re all in same boat