Ulster Bank Redress Update

Discussion in 'Central Bank tracker review' started by notabene, Mar 22, 2017.

  1. Mortub2005

    Mortub2005 Registered User

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    Unreal cannot believe they are still sending out holding letters. What was the date on it @SaySomething
     
  2. Bel18

    Bel18 New Member

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  3. BlueSky

    BlueSky Registered User

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    Yup, 60 day holding letter received here today also. Had kinda half thought they might even change the wording a wee bit to acknowledge all the recent media focus, or the promise and timeline given by GM.... But nah.
     
    Wardy7 and SaySomething like this.
  4. Wardy7

    Wardy7 Frequent Poster

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    Jeez, they're really in a hurry aren't they......the recent media coverage obviously put a fire under them ;)
     
    SaySomething likes this.
  5. Mark Watson

    Mark Watson Registered User

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    They have sent out 100 redress letters. Perhaps being on the forum puts you on a naughty list. The helpless line can't tell you that.
     
  6. Sparky2104

    Sparky2104 New Member

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    The 100 letters were from before , and not since the recent statements .
    I was told would receive a letter by 3 November and got nothing as yet !
     
  7. MrBanks

    MrBanks Registered User

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    I was told 8 weeks on the 12th September. If they don't get their skates on they will have a crowd in the Ulster bank HO foyer with the national media in tow.
     
    Banking17 likes this.
  8. Smagee2010

    Smagee2010 New Member

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    anybody in the country got a redress letter yet? any one know which order the redress will be. who are the first 1000? the people who received letters identifying their accounts impacted first?
     
  9. Chazza80

    Chazza80 New Member

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    Not a stitch!!!!
     
  10. Smagee2010

    Smagee2010 New Member

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    un ****ing beleivable. rang the helpless line about 20 times over the last few months. each time been told we don' know when. surely there is some person within this bank that has access to my account and can tell me exactly whee it' at. the way they are treating their customers Is absolutely disgusting. Xmas only 6 weeks away
     
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  11. Mortub2005

    Mortub2005 Registered User

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    It's unbelievable really. Surely there is somebody out there that has got a letter!!! Website still states 100 have been redressed
     
  12. MrBanks

    MrBanks Registered User

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    I rang the unhelpful tracker helpline earlier too. Shouldn't have bothered. As expected no details. I can't explain how angry I am with Ulster Bank at this point.
     
    Mortub2005 likes this.
  13. Chazza80

    Chazza80 New Member

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    It's actually depressing...I have given up thinking I will get sorted before Christmas. True to form they will leave it til the last minute to give optimal misery to there customers....as I said true to form...no change there.
     
  14. Ellie O

    Ellie O New Member

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    I also rang the tracker redress line today. Not a clue, she said lots more than the 100 has been compensated but my account was showing up ziltch. I pressed for info re call center location, (Belfast) and she explained how the redress is happening ‘everywhere’ not a clue what that actually means. It’s so frustrating. I can’t believe how they are treating customers. They don’t care less. Will certainly be moving banks when this is all settled (which doesn’t look like soon) very sorry you’re all in same boat
     
    Banking17 likes this.
  15. SaySomething

    SaySomething Frequent Poster

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    I'd say that this will be very similar to last year when the first batch of Ulster Bank letters were dispatched on the 21st of December.

    After making a formal complaint about the treatment of our account (being held responsible for the capital overcharge pending redress) we are now in a holding pattern of letters every 10 days or so with the arrears support unit. Basically, they acknowledge that there is an issue but haven't been able to investigate it properly yet and apologise that they haven't met the standard 40 working days (8 weeks) deadline in which to respond to a formal complaint. Generously, they sent us a FSO leaflet and said we were now free to take our complaint to the FSO. You can imagine the rage I felt when I read that letter.
     
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  16. MrBanks

    MrBanks Registered User

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    Last edited: Nov 15, 2017 at 8:44 AM
    I did a P21 and the revenue transfered the overcharge into my bank yesterday on the same day that the letter arrived notifying me of the refund. Ulster Bank could learn a thing or two about how to process a refund quickly, in fact 4 days to be exact. It takes UB 8yrs and we are still bloody waiting.
    Ulster Bank have and are continuing to act in an appalling way, one I have never experienced in any other dealings in my adult life. They have treated us with total disregard and continue to do so. I will fight them to the bitter end and I will get my recourse for all the times where they have strung me along.
     
    Last edited: Nov 15, 2017 at 8:44 AM
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  17. Catwoman

    Catwoman New Member

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    Just letting you all know we received our redress and compensation,did not expect to receive it this soon (was expecting it to be Xmas week at the earliest).Fingers crossed you all get what you are entitled to ASAP.
     
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  18. Ganga29

    Ganga29 Registered User

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    Great news Catwoman congratulations. When did you receive your original letter stating that you were returned to tracker? Just trying to see if there is any logic for processing refunds. Also presume you are an Ulster Bank customer?
     
  19. Catwoman

    Catwoman New Member

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    Thank you.I received the letter stating I had been overcharged last December and then another letter in April of this year.Yes I am an Ulster Bank customer.Really couldn't believe it when I got the letter.
     
    Ganga29 likes this.
  20. Smagee2010

    Smagee2010 New Member

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    great news. hope for all of us now. what date did you receve the redress letter. wonder has the postman left me a little joy today???