barneyrubble
Registered User
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- 12
No further word from UB on this. We requested all info they had on us and got it last week. Sifted through it all over the weekend. There's no forms or info on switching to the staff rate, or on requesting to go back to the tracker.Hi all,
Also affected by this and wondering if any of you have gotten any further with things? We were on full tracker from 2006 and moved partially to the staff fixed rate in 2007 with some remaining on tracker. As rates fell we requested to move all back to the tracker rate but were told we couldn't (without a formal application being made if that impacts in any way).
We raised a complaint in 2017 but got nowhere really. Now this week we received a letter saying our mortgage sub account has come under the redress scheme. From the letter this appears to be the smaller part that was on tracker all along. We'll be arguing now that the full mortgage should have been on the tracker but has anyone been successful in getting them to do this?
Any advice welcome
Thanks
Hi guys
Just wondering if any UB staff/ex staff on here who should have moved/been allowed move back on to a tracker from the staff rate of 3%. Believe AIB moved all their staff back on to their tracker rate (from staff rate). When I rang the UB number they said they can't comment at this point but that I should hear from them over the coming months. Essentially were staff advised that they would not be allowed get their tracker back when they moved to the staff rate (not from my experience).
I got the exact same letter today fromThis thing gets even more bizarre by the minute. Arrived home today to a letter from them following my call last week. The letter says that my complaint has now been passed to their Tracker Mortgage Complaints team for investigation. My complaint is to be raised with the examination review team. But the complaint I raised on my call with them last week was that they weren't going to formally advise me in writing that my account was not in scope/impacted (not around their decision that it wasn't in scope). I had intended to not waste any more time with them and just go straight to the ombudsman at this point. Again they mention that they cannot give any timelines, will give updates every 60 days etc. Will have to think about this before deciding next steps, feel like going straight to the Ombudsman at this point.
You need to respond immediately requesting a full and final response within 30 days and giving your reasons why you’re not prepared to wait. In this case your reasons should be linked to the UB statement before the Finance Committee that all accounts were identified.I got the exact same letter today from
UB following my call last week where I also had asked for a response as to whether I have been deemed impacted in writing. How strange. Are we able to go straight to the Ombudsman without the formal response though? It seems like an effort to delay a formal response.
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