Thanks them on behalf of the party and on behalf of all the other people affected.
Do you have confidence in the Central Bank? One bank will not meet the deadlines.Another has told us that they know that some have lost their rates but have not put them back.
Padraic: I had a meeting on Tuesday with them. They arrived late, but they are doing good work now. The CB grasps it. It is taking time but I have faith in the CB. They are our only hope. They are presenting here on the 19th. They are prevented from saying what they would like to say.
[ it looks as if only two Sinn Féin and one FG senator present]
Pearse: Should the government put pressure on the state owned banks
Padraic: It's up to the banks - there is an enforcement action by the CB into Ulster Bank.
Pearse: I am struggling with what the banks told us recently. There are more affected than we thought. But what do we do about it? You have confidence in the Central Bank. But the banks are not fixing it? What do we do?
Padraic: If the CB hasn't got the powers, then you could give them. I am not certain that the CBI doesn't have the powers.
Pearse: What about the FSO? Should they deal with complaints now? They have been refusing because the banks are still dealing with trackers.
Padraic: A couple of issues. I have improved confidence in the new FSO - Ger Deering. Better than the previous FSO. The average uphold was 10% when I was at 75% - if they did not know how to present it, they had very little chance of success. But you are probably better off to wait for the CB review to finish.
Pearse: What is wrong with the internal appeals process? Which banks are getting it right and which are getting it wrong?
Padraic: ptsb - 100% of the serious cases to the Independent Review Panel have been resolved - largely to the satisfaction of the customer. only 1 of the Customer Appeals Panel was successful.
Hazel Melbourne: reads a statement. We struggled for 6 years and then got a letter to say it was their error. We were unsuccessful in our appeal because we did not show that the losses were caused by the bank's failure. How can they have an appeals process which is not independent. There should be an independent process. [ BB's comment: There is. She can go to the FSO or the court now that her appeal is rejected????]
In 2008 when the fixed period ended, I was put on an SVR which I challenged for 9 months.
In May 2009 I was on a variable 3.85% but aib had 2.5% rate - I had no choice,so I switched.
There was no discussion of trackers in the media at the time.
In 2012, I saw that Ulster were allowing tracker holders to move their tracker mortgage to a new house
Went to the FSO - asked how long it would take - they told 5 months
Finished in DEc 2014. Delayed 5 times as FSO needed clarification from Ulster Bank.
By the FSO's standards, I had a victory. They gave me €25k but did not give me back my tracker.
When it hit the media the following autumn, I did a data protection order on the bank. Internal emails showed that if I had been a customer I would get a tracker back. For Ulster Bank, the Ombudsman was a no lose situation. If I won, they would not have to give me back my tracker.
I went back after the bank. I wrote to them every week last year - 40 times. I had a meeting with Ulster in December. They spent the meeting telling me to stop writing to them. In January 2017 they deemed me as impacted.
I know my case is more complicated because I switched banks.
I wrote to the CB saying that they were not adhering to the CB guidelines.
So I applied to the FSO again. They told me in June that they had not got my online complaint as there were problems with the system. But they won't do anything until the examination is finished.
Last week, Ulster told you that there were 1,000 customers like me who had switched who had not been told.