Must be close now... good luck!Had completed exchanges in August 2018 and then in late January 2019 after some Tracker decisions were publised by the Ombudsman's office, i submitted some extra information. The exchanges were then finalised end July/early august 2019 and still waiting on a decision.
The guidance they gave was 6-12 months from November 2019. Remember everything had been on hold with CBI Tracker Review up to H1 2019.I wouldn’t think decision will be soon. I submitted my case December 2017. Investigation ended September 2018. March 2019 they said it moved to drafting a preliminary decision. Now 16 months later still nothing.
Once you move to drafting decision expect 12-24 months.
Good point Brendan. Makes sense.Guys
It's possible that the Ombudsman has issued a preliminary decision on this issue.
And the customer and ptsb are making further observations.
It is also possible that the Ombudsman has issued a final decision on the matter and is waiting for the 35 days time limit to appeal to the High Court has expired.
It would make sense for the Ombudsman to finalise just one and see the reaction. Especially if he has found against ptsb.
There would be no need for him to issue decisions on all your cases.