New AIB Mobile app on the way

M

mathepac

Registered User
Messages
9,527
New App Announcement

I got this in an email just now.

"Our new mobile app is built to support you in the life you’re after. It’s simple, seamless and intuitive. It includes new features to support how you bank every day, some of which include new ways to manage your money and make quick and easy payments."

"You’re on the old app if your login screen is white ...

We’ve started rolling out our new app, you might not have access to it just yet. Sit tight, we’ll let you know as soon as it’s available to you."
 
Couple of things about the existing AIB app - on my phone, logging in involves jumping from the app to the browser and then back to the app... the only app I have that does that.
Also their payment verification notifications are a bit hit or miss and that's not generally an issue I've had with other banking/payment apps.
 
Why are they going to so much effort to tell us there'll be a new app on a few months? Are they desperately sending off other banks poaching their customers with better apps that they can't sit back and waiting till it's ready?
 
I think AIB see a lot of people leaving due to new fees so they're notifying each and everyone about a new app in hope that some, who are considering of leaving, would hold to see a new app with a hope that they would stay.
 
Hello,

My understanding is that the new app is being deployed to the retail customer base in stages, having already commenced, but it will take a few months before all customers are migrated over to it.

That decision was based on a risk assessment, so if anything goes wrong, only a segment of the retail customer base will be impacted etc.

I think they probably found it easier to just notify everyone at the same time, rather than try to manage it as they progressed with a stage deployment. Also, notifying everyone at once prevents some customers wondering why they aren't getting the new app, or dare I suggest it, thousands of unnecessary phonecalls, with people asking why the aren't getting the new app etc.
 
ClubMan said:
Even if you have dark mode enabled on your mobile device?
Click to expand...
I've no idea, I simply quoted what the email told me. Maybe ask AIB.

I've since received the same message in the old AIB app on my iPhone. The app has white backgrounds with purple AIB icons and green navigation buttons. Account credit amounts are in green text, debit amounts are purple with a little minus "-" sign. The account summary at the top of the screen is white text against the AIB corporate purple.
 
New app is worse than old app... AIB going backwards..

I have a fold phone and new app wont work work on big screen, will only work on closed screen which I dont like as its too small..
If try to open on unfolded screen it says 'unsupported device, this app is designed for Android phones only' -> which is exactly what I am trying to open it on...

Also the new app just has a new look, does the same thing..
 
Gets even worse, tried logging in and asking for PAC, so I enter PAC and it says is incorrect, so I reset PAC via app and try and set it to the PAC i was using initially, then it says you cant use the same PAC as before.. lol

I then change the PAC to a new number and it takes 3 attempts to get in, and I am entering the PAC correctly... new app is very buggy..
 
They've apparently updated the UI to the detriment of your UE. That's certainly a retrograde step. I've no idea about downgrading the app. Was it a forced upgrade or one you voluntarily installed? Any backups you could restore in the absence of help from AIB? [EDIT] or an older phone with the old app installed and swap SIMs?
 
mathepac said:
They've apparently updated the UI to the detriment of your UE. That's certainly a retrograde step. I've no idea about downgrading the app. Was it a forced upgrade or one you voluntarily installed? Any backups you could restore in the absence of help from AIB? [EDIT] or an older phone with the old app installed and swap SIMs?
Click to expand...
Not sure if it was forced or not, was trying to login this morning and that error popped up.. never even thought to check on the folded screen, I uninstalled and reinstalled the app as I had no idea what was going on... from my point of view it was forced..
 
On my iPhone I have the option of allowing/disallowing the automatic installation of new app versions. Anything like that setting or option on Android?
 
Colin4444 said:
New app is worse than old app... AIB going backwards..

I have a fold phone and new app wont work work on big screen, will only work on closed screen which I dont like as its too small..
If try to open on unfolded screen it says 'unsupported device, this app is designed for Android phones only' -> which is exactly what I am trying to open it on...

Also the new app just has a new look, does the same thing..
Click to expand...
I imagine they are using the screen size to determine whether it is a phone or a tablet and when you unfold it it assumes it is a tablet. Don't know why they would care. Just show it on a tablet even if it looks a bit wonky because the screen is wide.
 
Connard said:
I imagine they are using the screen size to determine whether it is a phone or a tablet and when you unfold it it assumes it is a tablet. Don't know why they would care. Just show it on a tablet even if it looks a bit wonky because the screen is wide.
Click to expand...
Yeah dont see what diff it makes, so anyone with a tablet now cannot login to AIB, can only use their phone.. way to go AIB..
 
You must log in or register to reply here.
Back
Top