Crikey, that's a cut and paste of the process I go through with Virgin every year. !!My discounted 12-month contract @ €50 monthly with Eir is up this month, it will then go to €76 monthly.
I rang 1901, put the phone on speaker and went about my various household chores.
After 35 minutes an agent answered, he said he could only offer advertised packages, none of which have my current allowances etc. He transferred me to their Loyalty Team who should be able to help.
Another 40 minutes of household chores with the phone on speaker before a loyalty team member came on the line and offered me my current package with a further 12 month contract for €44.98 monthly, that’s €5 less than my current discounted rate, and €31 monthly less than my roll over rate.
It is wrong that Eir make it so difficult to make contact, change or query, no doubt knowing that many of their complacent customers will just roll over onto these higher rates.
For 75 minutes, in my case anyway there is a €372 saving over the next 12 months, so well worth it.
Got Sim for one of the kids (PAYG). Had the same issue. Can't recall how I ended up finding out that they'd have to bring it in to an Eir shop to get sorted. Didn't bother.I am trying to transfer my other half’s phone on three bill pay to Eir bill pay.
The new Sim came and it says if you’re trying to keep your number you must call bill pay customer care on 1905....ok great.
So when you call 1905 it asks 4 times what’s your Eir mobile number is and then cuts you off.......
So the official letter that comes with the new sim giving you guidance on how to port your existing number to Eir tells you to phone a number that can not be used unless you already have an existing Eir phone number.....
Before I use some rather strong “virtual” swear words please tell me I’m doing something wrong. Thanks
That's the right decision. I moved to get Eir Sport but I now know that I can get it with Sky for €27.50 a month. That's well worth it just to not have to deal with Eir Customer Service.Hi,
I'm amazed at how poor Eir's reputation has become for customer service .. I recently had reason to look for their "Talk to ...." forum over on Boards, and see they've closed it down.
Between the customer comments on that site, and this one, there's no way I'm going to move to them now.
I don't want to contact them using their Facebook Messenger. I want to contact them using their phone support. I am their customer. By taking up to an hour (or more) to take my calls they are telling me that they do not value my business.
Eir is a telecommunications company. It is not too much to expect to be able to contact them by telephone. My bad experience with them is still ongoing despite several promises having waited over 2 hours to speak to somebody on several occasions some months ago .
I contacted them on facebook today but was again just directed to dial 1901. Hittinv my head off the wall with these guys - so frustrating. I lodged a complaint with comreg, took 3 mins, prob nothing will become of it.