Eir - impossible to contact

Discussion in 'Service Providers' started by sadie, 14 Dec 2018.

  1. Feemar5

    Feemar5 Frequent Poster

    Posts:
    134
    Eventually I got my contract sorted with Eir. It has taken since 31st January to sort out. Every day I tried to contract them -no web chat, asked for a call back from sales - no one called. Phoned 1901 and was left holding on 6 different days of between 35 and 50 minutes when eventually I just hung up. Today I visited the local EIR shop but they could do nothing - I then decided to stick with it and was on hold for 55 minutes when eventually I got to speak to a human. I would have cancelled but my husband likes Eir sport !! From talking to friends I understand other suppliers are just as bad.
     
    1dave123 likes this.
  2. dublin67

    dublin67 Frequent Poster

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    179
    I wouldn't touch Eir. I use Virgin Media for my business broadband and landlines. A few times I've called up I've got through to someone in three minutes (yes a person). The modem was tested and other techie stuff. Problem resolved each time. Eir is a legacy of five(?) rounds of private equity buyouts where the all available cash was used to pay the last crowd who sold it.
     
  3. Feemar5

    Feemar5 Frequent Poster

    Posts:
    134
    Virgin not available in my neck of the woods so have little choice
     
  4. CiaranT

    CiaranT .

    Posts:
    4,703
    You can go with any of the many Eir resellers such as Pure Telecom and Vodafone.
     
  5. Purple

    Purple Frequent Poster

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    8,646
    Many are appalling but Eir is in a class of its own when it comes to bad customer service. It's like they actually try to be that bad; it couldn't be an accident.