Eventually I got my contract sorted with Eir. It has taken since 31st January to sort out. Every day I tried to contract them -no web chat, asked for a call back from sales - no one called. Phoned 1901 and was left holding on 6 different days of between 35 and 50 minutes when eventually I just hung up. Today I visited the local EIR shop but they could do nothing - I then decided to stick with it and was on hold for 55 minutes when eventually I got to speak to a human. I would have cancelled but my husband likes Eir sport !! From talking to friends I understand other suppliers are just as bad.