Eir are impossible to contact. You cannot get through on 1901. I was on Hold for 53 mins then the call got cut off. The Email for domestic users is now disabled. The Chat is rarely attended. My last attempt at the Chat, the person who responded just pasted a link from the online page into the answer box. The Boards.ie forum has shut down. If you have a Twitter account you can message Eircare but it takes 2 days for them to answer. It has taken me 4 days to get a query on my Bill answered and it's still not resolved. Short of going into the Eir shop there is no way to get to speak to anyone. Surely there are Regulations about a Service Provider being available to customers. Even Sky isn't this bad.