We have contacted a financial adviser who has been dealing with tracker mortgage issues for years and who will be dealing with UB directly (and the FSOB if necessary). So was just curious how anyone with this kind of paperwork got on with UB previously. Will post back here with results but I imagine it will take months\years ?
Ulster Could I be entitled to tracker - Ulster Bank?
- Thread starter PaulaD
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I have the same and they just keep saying they are reviewing...wont give me any other information.
Hi All, I have the same wording on my contract. Similar story was taking out tracker, sale agreed on 2 houses then on the 3rd advised to fix and told could resume tracker after. denied at time and nothing on my paperwork so did not follow up. got copies from my solictor which has this paragrah on the final contract sheet. I contacted UB and they told me I cannot put in a query until the redress is over. they confirmed i am not in scope currently but cannot put in complaint until they deal with all the queries first? did you all send in letters to UB on back of the paragraph? thanks
@Alpinemom , no one can tell you not to put in a complaint, that's against the consumer protection code. I have put in complaint stating the paragraph on the last page and I have written to Gerry Mallon also, he passed to complaints, still waiting to hear. Am sure u are in scope for the,review but probably not deemed impacted,as of yet...like me and the others. Suggest you put in your complaint plus write to the CEO and demand answers.
@UB_TME, did you hear anything from your financial advisor?
@UB_TME, did you hear anything from your financial advisor?
Hi Seemingly they are working through the 1500-2000 new cases and these people have not yet been advised. See what the CEO's says in his latest statement
Ulster Bank has made payments to over 2,500 customers so far and is on track to complete payments to 3,490 customers by the end of June 2018.
Following engagement with the Central Bank of Ireland, we are now in a position to confirm that between 1,500-2,000 additional customers are impacted by the examination. The exact number is subject to completion of the Bank’s internal file review process and then assurance by the external, independent third party, KPMG.
We are currently working to correct the rates (stop further harm) on these newly identified customers and this will be complete by the end of Q3. We expect to substantially progress the redress and compensation payments to these customers by the end of Q3, with all of these customers to be completed in Q4.
Ulster Bank acknowledges the time it has taken to finalise these cases. In all situations where there is confusion due to terminology in documentation, we have erred on the side of the customer.
While we expect that remediation will be complete by the end of this year, the appeals process will be available to customers beyond that point and for 12 months following receipt of remediation.
I got response to my complaint to the Central Bank advising that they cant give me specific information on my case but that they have passed my email onto the TME team and also that they will use information from customers to inform their work. Suggest anyone who have not written to the CBI to do so