It's really unfair how they get away with it all.The first time round with the ombudsman our CD wouldn't open.
This time round waited a long time, first wouldn't open. Then eventually got one to open and it only had one phone conversation on it. (When there should have been 30 I'd say at a guess) Even in the log of the calls that was with all the information that was sent to me it had a list not up to date but even on that it showed several calls. They deny the calls and said most of our communication was written but yet where are those letters?!