KBC Appeals with KBC

Ice Berg

Registered User
Messages
20
just A 2nd correspondence with more questions. Replied with answers but I queried there questioning as it has no relevance to the period in question. It felt as if they had not read my file . Probably have to wait another 2 months for a response.
 

Gavin77

Frequent Poster
Messages
75
Hopefully there's news soon, there seems to be a few waiting outcomes. I'm still waiting on a copy of the audio,
Still dont know if we will get oral hearing.
 

Gavin77

Frequent Poster
Messages
75
Was anyone with kbc successful receiving their audio disc of phone calls? I've requested them twice. First time was with the ombudsman years back and I couldn't get it to play, second time sent to the team helping us with this and the same problem.
 

Gavin77

Frequent Poster
Messages
75
Yes but with regard to how they treated so rudely and unprofessionally throughout this ordeal from then onwards is one of the reasons for our appeal. They deny this so probably wont even be on the audio. But two separate CDs wont open.
 

SaySomething

Frequent Poster
Messages
550
Yes but with regard to how they treated so rudely and unprofessionally throughout this ordeal from then onwards is one of the reasons for our appeal. They deny this so probably wont even be on the audio. But two separate CDs wont open.
That's irrelevant. The Appeals Panel won't assess that as part of your appeal. Their unprofessional behaviour can be raised as part of a complaint to the FSPO but isn't in the scope of the Appeals Board. You are wasting your time trying to get the Panel to listen/assess this.
 

Gavin77

Frequent Poster
Messages
75
Thanks say something, was I wrong in thinking the stress they caused telling me to sell my home and go and better myself ect would be heard.
 

SaySomething

Frequent Poster
Messages
550
@Gavin77 the panel will only assess the detriment of you not having the benefit of the correct rate. The behaviour of the bank in that time will not be assessed. I discovered this myself when I went down a similar road in my own appeal recently. You can mention it but don't expect to be compensated for it.
 

Gimmestrength

Registered User
Messages
31
Was anyone with kbc successful receiving their audio disc of phone calls? I've requested them twice. First time was with the ombudsman years back and I couldn't get it to play, second time sent to the team helping us with this and the same problem.
Yeah we got two CDs from them eventually... through a data access request. We had to go back to them several times before the recordings were sent to us even though we asked for them in the first request. What we got was a lot of files many undated (none pre 2010) that were difficult to access but we did eventually.
 
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Gimmestrength

Registered User
Messages
31
Thanks we'll wait on.
My advice would be to request all files including audio by way of a data access request citing the legislation under which they are legally obliged to provide all information they hold in relation to you...

That would be data protection legislation and pursuant to Article 15 of the General Data Protection Regulation (GDPR).

Specify exactly what you want and keep writing to them until you get it .... it is your information, not theirs, and they are legally obliged to give it to you.
 
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