KBC Appeals with KBC

Discussion in 'Tracker Redress' started by Aisling1, 8 Feb 2018.

  1. Aisling1

    Aisling1 Registered User

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    Hi there just about to start the appeals process with KBC . Just wondering has anyone had any success or experience ?
     
  2. unfortunate

    unfortunate Frequent Poster

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    They are slow to reply, slow to give info and just slow in general. Not hugely accommadating.
     
  3. Jazzer1

    Jazzer1 Frequent Poster

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    Hi Aishling, what cohort do think you belong too?. I don't know if you have send your case to P.kissane but if you haven't you should at least he will tell you if u have a chance when appealing it. He charges about €150.
     
  4. unfortunate

    unfortunate Frequent Poster

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    122
    184 including vat
     
  5. Aisling1

    Aisling1 Registered User

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    Just bumping this again to see how people are progressing if they are with the Kbc appeal panel
     
  6. Gavin77

    Gavin77 Registered User

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    Hi has anyone with kbc gone through the appeal process yet? Anyone had an oral hearing? Any information would be appreciated.
     
  7. Jazzer1

    Jazzer1 Frequent Poster

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    Gavin77, What are you appealing?. not been deemed impacted or are you appealing the compensation you received?
     
  8. Gavin77

    Gavin77 Registered User

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    Appealing the compensation received
     
  9. mayoforsam

    mayoforsam New Member

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    Hi Gavin77, we are currently going through appeal with KBC. Its a slow burner. I lodged appeal in Oct 18. They ticked all the boxes following all there own procedures, responding within time frames etc, then the came back looking for additional information i.e copies of all borrowings during impacted period, copies of farm accounts for impacted period, household budget for impacted period, P60s and contracts of employment during impacted years. Our financial adviser said that this is only the start of a long process. We got a letter dated March 4th 2019 from BDO that the panel are looking at our claim and they will contact us with a further update as soon as possible. I think they are trying to break our spirits in the hope we will give up.
     
  10. Awareness

    Awareness New Member

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    Hi Gavin. I in this appeal process since last May 2018. Our decision was to be made by 23/10/2018. We got letter from BOD stating bank KBC had not answered their questions to their satisfaction. We got second letter stating the same a month later, we got a third letter stating the same at the end of December. I reported them to the Central Bank and they took it on board. Suddenly KBC and BO D were meeting on the 21/1/2019 to sort this out. Note we got letter the day it was being sorted out. Heard our case was in a bundle to be sorted.

    Remember they took our money and your money illegally. I went to ombudsman in 2015 about this and he sided with the bank KBC. I cannot go back to him until appeal process is decided on. If, more people reported this to central bank Deryble deputy govern, KBC and BOD farce of them policing themselves this would be quickly resolved. I waiting to see what fines will be imposed on them this year. But the process is a farce.
     
  11. mccoypat94

    mccoypat94 Frequent Poster

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    I am one of the cases who fixed after the flyer of November 06, but has been rejected on the grounds that the application process began before November 2006.

    They have rejected my case and their position is final. I have not been included in any recent 'new' cases. Id love to get the ball rolling with the ombudsman and believe I have a decent case but I seem to be in limbo.

    I really would love to draw a line and put this whole mess to bed.
     
  12. raglan

    raglan Frequent Poster

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    I went through appeal process last year, can’t remember dates offhand, but think it started during Summer and completed Oct. A lot of letters been sent to verify stuff or if you wanted to add any extra info against KBC. I was appealing the compensation amount as In our case the compensation rate I thought it was pitiful in relation to all the stress caused plus things that we had to forego in the past, had gone to ombudsman and failed before tracked redress. Anyway, as you lose nothing from your redress amount, I appealed and didn’t hold my breath on any extra. But if I was successful I had a figure in my mind that I was happy with, the appeal surpassed this and I was happy with it
     
  13. mayoforsam

    mayoforsam New Member

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    Just got word today from our financial adviser that we are to have oral hearing in April.
     
  14. peemac

    peemac Frequent Poster

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    Actually, in the strict interpretation of legalities, they covered themselves fully and did nothing illegal in the strict interpretation of contract law.

    Certainly what they did was underhand and disgraceful. But due to the small print, it was not illegal and that's why the ombudsman could not rule in our favour and why no-one can go to the courts for additional compensation.
     
  15. Awareness

    Awareness New Member

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    In our case the ombudsman could not rule in our favour because our mortgage contract was more than 6 years old. The central bank intervention is what saved us. I waiting on appeal process decision and can then go back to ombudsman to get our complaint reopened. The bank KBC were wholly untruthful in their defence of our complaint we put before him.
     
  16. Awareness

    Awareness New Member

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    Think about how you are listing the basis of your appeal. Keep to the point by using your original mortgage contract. If you do not have a copy request one. Check the contract on page two I think it is page two. The contract should state .... " the interest costs will follow the European rate at a fee .95% ..." in KBC terms. It best to use contract than leaflet.

    Sometimes by asking the right question you can be successful . All successful trackers are based on that line in the mortgage contract. Check your contract and if it there written in black and white go back to bank give them a week. Then go to ombudsman if they fail to acknowledge this.
     
  17. Gavin77

    Gavin77 Registered User

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    Thanks for all the replies and advice. Raglan, it's great you have it all behind you now and are happy with the outcome. Mayoforsam all the best with your hearing. We al so have requested oral hearing. Would appreciate hearing how it goes, what we should expect on that day. Awareness good luck on your journey hopefully not too much longer for you. Appreciate all the info.