Do you work for PTSB @Gerry Canning ? The company said it would take 7 working days. It has been over a month for me personally. some users on here have put in their application 3 weeks after me and already have their refunds. If there is an issue with my case, I want to know what that issue is.AppleSun/Damien.
Can I suggest stop the phone calls, stop contacting complaints sections.
By all means write to them ,but phone calls create clutter ,and slows things overall, and generally you don,t get resolution ,just puts things off for another few days.
Words like (escalated to management) mean little.
Understand your frustration, but maybe patience is now the best course ?
Wait circa 14 days and hopefully your money will be paid out.