Anyone get the refund yet?

joe351980

Frequent Poster
Messages
94
That makes sense matan. We were due our money last friday 14th but we had mortgages coming out 17th and 19th. Rang today very irate and told them i was not hanging up on till i got an answer. Resulted in getting compensation paid in today and redress will be in 2-3 days they said. Absolute disgrace of a bank in my opinion. I was on the phone for over an hour. Could they not have explained that about the mortgage accounts process to eliminate further stress.
 

Mark Anderson

Registered User
Messages
1
Received refund and compensation paid in to my account this morning. Sent the forms on Friday 7th August.

Received today:
5057.17 Compensation
9,659.79 Net Refund

Tracker rate is now ECB + 0.80, from 4.5% variable

Split before Redress:
Main 183,003.14
Warehoused 142537.78

Now
Main 182,300 (-3.44)
Warehoused 105552.46 (-36,552.46)
 

damien

Registered User
Messages
15
anybody still having trouble getting refund? i sent my forms in on the 7th every time i call i cant
get a straight answer. i called 3 times yesterday to 3 different reps. they all told me they received my
forms on different dates. i think they just make it up as they go.
 

AppleSun

Frequent Poster
Messages
164
I posted mine on the 6th, they said they received it on the 7th, Mortgage was taken as usual on 16th. ptsb take all mortgages around middle of the month right? still no sign. I should have gotten my refund by Friday 21st (that includes the 7 business days, plus 4 days ). going to call them this morning.
 

AppleSun

Frequent Poster
Messages
164
they all told me they received my
forms on different dates. i think they just make it up as they go.
Ring them back this morning. Tell them you have received the 3 different dates...ask to speak to supervisor! it's your money!!
 

Sadie31

Registered User
Messages
4
I got mine this morning - posted the forms on the 6th, mortgage came out on the 11th. I spoke to them on Friday and they said it was being processed that day and I should see it Monday. No sign of it yesterday so I rang again and was told it may take a few working days to go through, but it was there this morning!
 

damien

Registered User
Messages
15
my mortgage is due the end of the week. i already requested that a manager call me.
they did tell me they didn't start processing payments till the 11th. but a lot of inconsistencies
depending on who you speak to in there. very frustrating
 

Sara e

Registered User
Messages
6
I also posted it on the 6th,they said they received it on the 7th. Still no sign of it. 3 phone calls later we are still none the wiser! Mortgage due tomorrow so probably wont see it this week. Quick enough to take our money not so quick with refunding it!
 

tom bonass

Registered User
Messages
16
Seems to be inconsistencies here. They received our forms on 11th August our mortgage comes out on 12th but we received the refund on 21st anyway which was bang on time.
 

joe351980

Frequent Poster
Messages
94
I posted my letter on the 5th, ptsb received on the 6th. I had written a small cheque on thurs the 13th as I had rang ptsb and was told money would be in on friday 14th. On thurs 20th still no funds in account and realised not enough in account to clear cheque. I rang ptsb and told them this was unacceptable, I stayed on the line for over an hour as I was waiting for confirmation that the cheque would be honored. They kept saying that they couldn't as there was insufficient funds and someone would ring me back. I wouldn't accept this and eventually someone told me the comp would be paid within 2 hours and the redress within 2 days. I suggest not taking anything said at face value
 

AppleSun

Frequent Poster
Messages
164
I am just off the phone from them. My forms were received by them on the 7th. I rang on the 18th, was told it was being processed that day and that it would be a few days until it showed up in my bank. Have now been told that there is a delay in the department issuing the refund. Customer service don't know what is causing it but have been told to say above, and that there is no time line other than it should be 'Sooner rather than later'.....
 

damien

Registered User
Messages
15
has anybody on a split mortgage received there redress payment? im getting same answer as you applesun.
 

AppleSun

Frequent Poster
Messages
164
has anybody on a split mortgage received there redress payment? im getting same answer as you applesun.
I'm on a split. Perhaps it's the issue that Padriac Kissane and brendan mentioned in another thread whereby Padraic had informed PTSB & the central bank that they were calculating the splits wrong. Perhaps they are redoing the calcs? I requested my calculations on the 6th along with some other stuff. I have gotten everything except the calculations
 

Junopops

Registered User
Messages
7
I got my compensation paid into my account yesterday and then the refund money went in this morning. They seem to be paying the money back in two separate payments.
 

matan

Frequent Poster
Messages
68
I got mine this morning, compensation and refund of overpayment, I phoned yesterday and they said it was processed on their system Tuesday. I received three payments from them, one is in the sum of €950.00 - not sure what that is about. Anybody else receive it in three payments rather than two?
 

birdie

Registered User
Messages
11
I posted the form on Tuesday and received both payments today.

I received an extra €740 in the redress and an extra €60 in the compensation figure. Don't know why these figures are different.

Has anyone else received different amounts than what was on the letter.

birdie
 

Suz2015

Frequent Poster
Messages
57
Birdie, did your redress only take 2 days to b processed? Matan, are your payments exactly as quoted on letter and then a 3rd payment of 950?
 

birdie

Registered User
Messages
11
Suz2015, yes I posted the forms on Tuesday 25th and received both payments on the evening of the 27th. From reading other posts I was expecting the payments to take a few weeks.
 

shoppergal

Frequent Poster
Messages
162
I rang them on Tuesday and they said there were delays issuing them. Couldn't tell me when it would go in, except to say it would be days rather than weeks.
 

damien

Registered User
Messages
15
shoppergal. can i ask if you are also on a split mortgage? i was told i was on the list to be processed last friday
and now im being told its being investigated whatever that means. and they cant give me any timeline as to when it will be resolved.
ive asked several times to speak to a manager but no one has called me back. 15th working day today since forms went in.
 
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