I opened a new Fixed Term account in a PTSB branch, Dublin Southside.
During the opening process I was told that I would receive a confirmation in the post immediately from their head office Nine days later and nothing.
I tried to phone the branch. The number no longer exists.
I sent them an email info@permanenttsb. This no longer exists.
I contacted the customer service centre by phone They didn't know how to help. Kept putting me on hold. They tried to ring the branch but no response so they said they would send them an email to contact me. They did not know my name or address details at this stage nor could they remember the branch sorting code or my account number that I had given them. I am not sure what information they would have put in their email.
Their customer complaint form only takes 500 characters, not enough.
My first foray with PTSB and not looking good so far.
During the opening process I was told that I would receive a confirmation in the post immediately from their head office Nine days later and nothing.
I tried to phone the branch. The number no longer exists.
I sent them an email info@permanenttsb. This no longer exists.
I contacted the customer service centre by phone They didn't know how to help. Kept putting me on hold. They tried to ring the branch but no response so they said they would send them an email to contact me. They did not know my name or address details at this stage nor could they remember the branch sorting code or my account number that I had given them. I am not sure what information they would have put in their email.
Their customer complaint form only takes 500 characters, not enough.
My first foray with PTSB and not looking good so far.