B
BlindSummit
Guest
Ok, I bought a Sony Playsation 3 from Tesco Ireland Limited in February of last year and it was faulty 6 months later so I got a replacement from them. The replacement is now faulty. The problem is the devices unwillingness to read any of the supported disk formats and so it is not fit for purpose and what's more, it's just a lump of plastic as is. Now, I took this to Tesco 6 weeks ago and the hardware manager tried to tell me that it was Sony's responsibility and they wouldn't repair it without proof of purchase and I didn't have one since it had just been in good faith until now. I persisted and left the device with them and was fed numerous excuses in the progressing weeks which amounted to it being the manufacturer's responsibility. So, Sony were telling me it was Tesco's responsibility, Tesco were telling me it was Sony's, I had to do some research and it turns out that Tesco were trying to fob me off, it is in fact the seller's responsibility so I wrote them a very frank and to the point letter stating that I wish to have this dealt with in an efficient manner (as it had already been 5 weeks at this stage). 5 days later I get a call from the manager of the branch telling me that they are sending my letter to head office to be dealt with there, no hang on a minute I'm thinking, is this efficiency? Is adding another person and telephone number to the long list of people I'm already in contact with about this (each of whom, know absolutely nothing about what's going on!) you're idea of efficency? So I just kept the cool and played along. I then found a bank statement with fairly clear evidence of purchase so naturally I think, yes, this is it! Now today I phone the head office myself and see if I can get some info. They know nothing of a letter, and what's worse, I explain my situation from the beginning and the lady tells me that she has to talk to the buyer i.e. the person working for Tesco who orders in these devices, and, the manufacturer lol! Back to square one. So I'm left thinking here, I've spoke with the hardware manager, personnel manager, general manager, customer service, Tesco head office and Sony customer service and I've made no progress just diplomatic horse stuff! This is not the efficient and without convenience manner of dealing with this type of situation as stated in the Sale Of Goods Act.
So really, I would like to know what you would do?
I know my rights but they are getting me nowhere, and I'm getting very frustrated and angry at the way this is being handled.
Thanks in advance.
So really, I would like to know what you would do?
I know my rights but they are getting me nowhere, and I'm getting very frustrated and angry at the way this is being handled.
Thanks in advance.