What happens next ?

[robert 200]

I have submitted a complaint about a bank to the financial ombudsman. They have acknowledged receipt of same and said they will be in touch with me .
What happens next ? am I going to be interviewed ? do we view each others documentation?

 

[todo]

If you look at the The Complaints Process on the right hand side of the following web page, it will give you each step of the process.

[broken link removed]

 

[robert 200]

Many Thanks Todo ,

Does anyone know what is the average time for a complaint to be concluded?

 

[Thomas]

I am in the middle of the process myself (PTSB tracker) - my complaint went in in Feb 2017 and mediation went on till start of October 2017. As mediation was not successful (PTSB did not budge on their view) it then moved to the investigation team and the mediator told me this part is currently taking circa 12-18 months to process.

 

[robert 200]

Wow , so you are saying a complicated case when mediation is not a runner could take more than 2 years to finalise

 

[Thomas]

That's what the mediator told me - assume part of it is the number of tracker mortgage cases they must have received in the last year or two.