I have an account with Virgin Media, TV only.
I don't pay by DD. I pay by cheque, usually 6 months at a time. Then repeat.
I always thought that I was paying my next months usage in advance. Today, I received a phone call from their customer call centre in India who said that I hadn't paid my last December payment.
When I got my invoice in early January, I assumed that I had already paid for December and was being billed for my January viewing in advance.
Can anyone clarify the situation? Thanks
I don't pay by DD. I pay by cheque, usually 6 months at a time. Then repeat.
I always thought that I was paying my next months usage in advance. Today, I received a phone call from their customer call centre in India who said that I hadn't paid my last December payment.
When I got my invoice in early January, I assumed that I had already paid for December and was being billed for my January viewing in advance.
Can anyone clarify the situation? Thanks