Virgin Media Customer service

Discussion in 'Letting Off Steam' started by cremeegg, Oct 3, 2017.

  1. cremeegg

    cremeegg Frequent Poster

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    Virgin Media Customer service is a joke.

    I am using (trying to use) their web chat to resolve an issue. After 20 minutes I am number 15 in the queue.

    I love this forum.
     
  2. Delboy

    Delboy Frequent Poster

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    1,319
    I was on it last week. Took me 20 minutes to get from #8 to actually talking to someone.
    Any other year at renewal time, it only took a minute or so to get through so they must have had more staff cut backs. Meanwhile the prices of their packages have shot up! Best offer I got this year was 3 months half price, 9 at full. So I gave me notice to quit and am currently looking at other options
     
  3. Purple

    Purple Frequent Poster

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    When it was UPC it was a disaster. It was the reason I moved to Sky (their customer service is superb). I don't suppose it has improved much with the name change.
     
  4. amtc

    amtc Frequent Poster

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    696
    I discovered a trick recently if you ring them. Press 1 for bills and account and then ask for customer service and you're put straight through to the Irish call centre. While I was on I chanced my arm and ended up with a half price offer
     
    Firehead and cremeegg like this.
  5. Purple

    Purple Frequent Poster

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    Under no circumstances would I ever use them again, even if they were offering me their package for free.
     
  6. Delboy

    Delboy Frequent Poster

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    amtc, half price for how long?
     
  7. amtc

    amtc Frequent Poster

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    6 months
     
  8. amtc

    amtc Frequent Poster

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    I mentioned I used to work in ComReg. This may have helped!
     
  9. Delboy

    Delboy Frequent Poster

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    Have you had 6 month half price deals recently with them?
    They tell me I've used up all on 6 month and 9 month offers
     
  10. amtc

    amtc Frequent Poster

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    Yep. Had one last year and year before
     
    Delboy likes this.
  11. roker

    roker Frequent Poster

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    It just took nine email/telephone calls to get SKY to disconnect after I moved house
     
  12. Purple

    Purple Frequent Poster

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    Did they answer the phone when you called them?
     
  13. Firefly

    Firefly Frequent Poster

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    I've had a different (good) experience with Virgin. Granted it was some months ago, but I had issues with my BB and got through to someone immediately. It was an issue in the area and was resolved about an hour later.

    I work from home sometimes (today for e.g.) so quality / resilience of BB is far more important to me than cost. I would give Virgin 10/10 for this over the past 3 years. It's just rock solid here anyway.
     
  14. roker

    roker Frequent Poster

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    I always got talk to someone or received a reply via email, they kept contradicting themselves