Am really struggling with this concept of doing everything in bulk. How is it sensible to write to everyone together, redress everyone together? At least as staff find a case, establish it as qualified under review, why not amend rate, write to customer and advice next step?
UB don't have the calculator tool? Clearly other lenders do, can't they buy/copy it? Couldn't CB get involved. Same goes with the letters and the excuse for the delay being ' pending CB approval ' before they issue. There is a clearly accepted letter already issued by another lender. Cant the template be shared?
Surely, with a little bit of joined up thinking and the will, this process could be so much more streamlined.
Seems banks are only happy to collude ALLEGEDLY is when they are up to something that benefits them.