Ulster Bank Redress Update

Discussion in 'Central Bank tracker review' started by notabene, Mar 22, 2017.

  1. Mark Watson

    Mark Watson Registered User

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    @Say Something, sorry mate but whiskey keeps for hundreds of years but I don't think gin does. Rang the TME helpline as to why no letter. Could not or would not give a timescale could be tomorrow or several months. Thank you for your patience. Really cross. Pay 10 euro a month for ufirst service and am no further on than last January.
     
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  2. justo

    justo Frequent Poster

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    But you must keep your ufirst account: there is evidence that the tracker is contingent on having and keeping this kind of account...
     
  3. SaySomething

    SaySomething Frequent Poster

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    @justo incorrect. The tracker margin is contingent on having/keeping this kind of account. The difference is 0.1% on the tracker mortgage rate, but it's not written into the contract. It was an offer at the time of taking out the mortgage.
     
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  4. Smagee2010

    Smagee2010 New Member

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    Has anyone got any update. Supposedly first letters have started to arrive the other day according to another post but no body has confirmed receiving one or the contents of it. Fed up being strung along but UB for the last 9 months now
     
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  5. peteb

    peteb Frequent Poster

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    Relax. There#s a lot of them to come out!
     
  6. Mark Watson

    Mark Watson Registered User

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    When I rang the helpline that does not help the other day - no indication of when the redress would be complete, how it was worked out, and what level of compensation would be offered was given. Several months sir and I cannot tell you that being the response.
    I think they may be dealing with staff first and then God knows who. Several months after nearly a year of nothing being what sort of deadline? Ulster Bank have decided to create a new level of poor service because of the circumstances they have in Ireland.
    If you go to the FSO they answer will be from Ulster Bank is that it is complex and we are dealing with this, the Central Bank of Ireland will be told the process of remediation is under way. A solicitor cannot move things any quicker, otherwise we would all use them and as we do not know the level of impact is it worth it for a few hundred Euro. It is a Catch 22 because to Ulster Bank we are not people we are unimportant numbers on a page. Relax? If you didn't laugh at this shambles you would join the many thousands who are crying.
     
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  7. peteb

    peteb Frequent Poster

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    Yeah @Mark Watson. Relax. And I amn't saying that as an uninterested party.
     
  8. justo

    justo Frequent Poster

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    Has anybody received a letter from Ulster bank yet?
     
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  9. Mark Watson

    Mark Watson Registered User

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    The bank don't even know themselves.
     
  10. justo

    justo Frequent Poster

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    How do you mean?
     
  11. Mark Watson

    Mark Watson Registered User

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    Justo, see my post number 126 on this thread. When I rang the helpline to find out where my letter was I was told that I could not be told a time and the letters would be going out over a period of months. When I asked what rationale for the sending of the letters was to be applied i.e. Alphabetic, the amount of money involved etc. I was told that the staff on the helpline did not know how and when the letters are being sent.
     
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  12. justo

    justo Frequent Poster

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    Thanks Mark Watson. Perhaps I'm overly optimistic but my hopeful reading of the situation is that the 'Help' Line people are not informed and not given the information needed to give meaningful help, or they are not giving information for some other reason. I take Padraic Kissane's word on this as being accurate, and he noted last week that letters were being issued then...
     
  13. Maria1976

    Maria1976 New Member

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    Hi
    I got a letter with a cheque enclosed two weeks ago. It was a small amount as I left UB in 2009.
    Today, another registered letter arrived to tell me that they are going to ring me on Monday to discuss the matter further. Hubby in a panic thinking they made a mistake and want their money back. Anyone else get such a letter AFTER being compensated?
     
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  14. Whatnot

    Whatnot Registered User

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    Interesting to hear who else got letters, I hope UB has not messed up again but I have no faith in them
     
  15. notabene

    notabene Frequent Poster

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    @Maria1976 interested to know about the letter you got if you don't mind - in a similar situation left in 2009 as felt there was really no other choice but to move to a cheaper interest rate when they wouldn't return the tracker. Have heard nothing here yet
     
  16. MrBanks

    MrBanks New Member

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    No letter here either. I have no faith in Ulster Bank either. I don't trust them at all. They have messed up so many times at this point that nothing would surprise me.
    A whole new low in customer service.
     
  17. Maria1976

    Maria1976 New Member

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    @notabene it was totally out of the blue. I wasn't really paying much attention to the whole thing TBH, and I received no prior letter saying that my account was affected. I had started on a variable rate in 2005 but fixed for a year at a time until 2009 when I had to switch to another bank in order to get my husband's name on the mortgage.
    So the letter arrived two weeks ago stating that I was due compensation for the two months I was on the variable rate up to when I changed banks. And the cheque was with the letter. That's it really, until the letter today. I'll be ringing them in the morning
     
  18. Whatnot

    Whatnot Registered User

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    Sorry if this has been asked already, if you get a cheque in the post like what happened previous post, if the cheque is cashed is that you saying you're happy with the level of compensation or should I wait to have it independently checked before I cash it
     
  19. notabene

    notabene Frequent Poster

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    @Whatnot no it doesn't preclude you from appealing - once you don't sign something saying full and final settlement you can appeal
     
  20. Whatnot

    Whatnot Registered User

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    Last edited: Sep 21, 2017 at 9:46 PM
    Thanks for that, I look forward to the postman coming for a change
     
    Last edited: Sep 21, 2017 at 9:46 PM
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