Ulster bank mortgage - I have heard nothing from AIB?

murphaph1 said:
My tracker has also been transferred but it's maturing at the end of next year and only has an outstanding balance of around 8k. I don't think the outstanding balance played any role in the order of transfer. Maybe it's just alphabetical order?
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Tracker mortgage has not moved over to AIB as yet. Wonder if they have delayed transfer due to the other issue of incorrect payment request on some mortgages.
 
Idk, they planned all along to do it in at least two tranches IIRC, well before there was any indication AIB were about to mess up with the repayment calculations.
 
I wonder are there many left to migrate across to AIB?
I have received earlier letters about the move from UB to AIB and I expected it to complete this year, but with 2 months notice to be given, it looks like it will be late January by the earliest before this happens.
 
Dunno, but I am still waiting for a transfer notification too, or any communication for that matter!
 
Got a letter this morning saying that there had been a delay. They expected now to complete the transfer in the first half of 2024. That they had suspended extensions and topup loans until now but knew this was causing hardship for some borrowers and to get in touch if we needed that facility (we don't).
 
Do we get compensated as they will be changing the terms?
Before you could pay extra onto the account and if you miss a payment and there is enough of an over payment on the account the bank would take that as payment? Also before you could pay into the mortgage account and withdraw if needed at a later stage. AIB will not allow this. Once they have your over payment the money s tied up with the mortgage.
 
Just received a letter. The last letter advised transfer in H1, this letter pushes the transfer out to H2.

There was a little info about some changes that may apply when we transfer to AIB. I know they recently had a large tranche of redundancies so perhaps the lower headcount is affecting the speed this can happen at.
 
SaySomething said:
Just received a letter. The last letter advised transfer in H1, this letter pushes the transfer out to H2.

There was a little info about some changes that may apply when we transfer to AIB. I know they recently had a large tranche of redundancies so perhaps the lower headcount is affecting the speed this can happen at.
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Ulster mortgages are mostly handled out of RBS/Nat West Mortgage centre in Edinburgh.
 
In my experience, the new arrangements aren’t great. The transferred mortgages are collectively administered by a separate unit within AIB (Mars I think).

Whereas it used to be possible to access details of the outstanding balance etc at any time online, this is no longer an option. While I can still phone for this information, the level of customer service I’ve experienced doesn’t exactly fill me with confidence. Meanwhile, the end-of-year statement was sent sometime in April and serves only as a guide.
 
The Ulster bank portal seems to be gone entirely now. I am assuming that no transfer has occurred and we're just waiting on some communication more than "we haven't done it yet". As mentioned by @SaySomething I received a letter in May with a little info about the structure going forward for making overpayments (i.e. you'll have to make any overpayment yourself, AIB won't take it with your regular mortgage payment). Given how parsimonious they have been with their communication, I have a sneaking suspicion the first I will be aware of the move will be when my bank statement shows a direct debit to AIB instead of UB!
 
So-crates your mortgage most have moved across as I have access to the portal.

Received a letter Friday stating terms are not the same. Had old date on the letter.
Overpayments have to be set up once moved so standard payments will only be taken at move to AIB. Another thing before you could pay repayments over 10 months now only option is 12 months.
Customer suffers for their decision to leave the market. Will check reference on mortgage payment.
 
Thanks @Sconeandjam , I am not sure that is the case as I am not even getting as far as being able to enter in my login details, I am getting an Out of Service message when I try the URL I have been using. "The system is currently unavailable. Please wait for 5 minutes and try again."

Can I ask what website you are using?

Trying around the UB website I find this on their personal business landing page which explains what I am seeing, they've removed that portal
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so-crates said:
Thanks @Sconeandjam , I am not sure that is the case as I am not even getting as far as being able to enter in my login details, I am getting an Out of Service message when I try the URL I have been using. "The system is currently unavailable. Please wait for 5 minutes and try again."

Can I ask what website you are using?

Trying around the UB website I find this on their personal business landing page which explains what I am seeing, they've removed that portal
View attachment 8905
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I think that is where the difference is. I click on https://www.ulsterbank.ie/ and log in there using the login in icon on the right top of the page. This is the login I used to use to check the bank accounts and the had a mini mortgage statement in there. I could not see all the payments. I did see that note when I logged in.
 
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