prettytoto
Registered User
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- 1
In August 2003 we bought a house. May 2004 we were on a tracker mortgage. Shortly after that we fixed for a year. When we came off the fixed rate we weren't offered the tracker.
Since November 2017 I've contacted Ulster Bank on about 5 different occasions and the only response we have received is that they would be in touch when they have reviewed our case.
In 2012 due to financial restraints, we were forced to sell the house as we could no longer afford the repayments. We never missed a payment but it was very tough for a while.
Does anyone know how long it should take for the bank to get back to us? I managed to speak to someone today and he was able to look at our account but he said that it didn't say anything about whether we were part of the tracker issue (or not). He also said that they hoped to have everything finalised by April 2019 and that if we hadn't heard anything by then that we should get in touch again.
Last question is - I reckon that we should be eligible for redress, but how do I know if I'm right? Any advice on this would be appreciated. Thanks.
Since November 2017 I've contacted Ulster Bank on about 5 different occasions and the only response we have received is that they would be in touch when they have reviewed our case.
In 2012 due to financial restraints, we were forced to sell the house as we could no longer afford the repayments. We never missed a payment but it was very tough for a while.
Does anyone know how long it should take for the bank to get back to us? I managed to speak to someone today and he was able to look at our account but he said that it didn't say anything about whether we were part of the tracker issue (or not). He also said that they hoped to have everything finalised by April 2019 and that if we hadn't heard anything by then that we should get in touch again.
Last question is - I reckon that we should be eligible for redress, but how do I know if I'm right? Any advice on this would be appreciated. Thanks.