V
velma
Guest
Hello,
I'm new to this board but it seemed like a good place to discuss this. I recently left UTV Broadband as it wasn't good value at €29.99 Always On. I was with them for 3 years and in no way was in breach of any contract. They charged me a Cancellation Charge of €29.99 when I closed my account. When I queried this I was basically told "Tough Its in your contract". I checked and on page 999 of the small print it says "UTV reserve the right to charge a cancellation fee on closing the account". I think this is an unfair and unjusitifed charge as all the expense on closing the account fell to me..posting the modem back etc. I think this hidden charge is very unfair and is in no way a reasonable or justified charge but UTV have ignored my emails. Do any other Broadband Companies charge this so called Cancellation Double Charge??
Thanks.
Velma
I'm new to this board but it seemed like a good place to discuss this. I recently left UTV Broadband as it wasn't good value at €29.99 Always On. I was with them for 3 years and in no way was in breach of any contract. They charged me a Cancellation Charge of €29.99 when I closed my account. When I queried this I was basically told "Tough Its in your contract". I checked and on page 999 of the small print it says "UTV reserve the right to charge a cancellation fee on closing the account". I think this is an unfair and unjusitifed charge as all the expense on closing the account fell to me..posting the modem back etc. I think this hidden charge is very unfair and is in no way a reasonable or justified charge but UTV have ignored my emails. Do any other Broadband Companies charge this so called Cancellation Double Charge??
Thanks.
Velma