sampeckinpah
Registered User
- Messages
- 12
hi brendan the letter of authority says in the opening paragraph that
The bank has this document and has told the ombudsman that as tracker rates products were removed by the bank in 29 september 2008 that it is clear that this document does not guarantee that an tracker rate would be made available to complainant.The bank are now telling the ombudsmen that i never requested to have my mortgage transfer to an tracker despite telling my local branch i wanted to and writhing an letter of complaint to them .The only documents i ever sign with the bank are this and the Original loan offer which states that
WE UNDERSTAND THAT WHEN THE FIXED RATE PERIOD AS SELECTED BY US ENDS,THE MORTGAGE WILL TRANSFER TO A STANDARD VARIABLE RATE MORTGAGE UNLESS WE REQUEST A NEW FIXED RATE OR TRANSFER THE MORTGAGE TO THE PREVAILING TRACKER MORTGAGE OFFERING AT THE TIME OF TRANSFER,
The bank has this document and has told the ombudsman that as tracker rates products were removed by the bank in 29 september 2008 that it is clear that this document does not guarantee that an tracker rate would be made available to complainant.The bank are now telling the ombudsmen that i never requested to have my mortgage transfer to an tracker despite telling my local branch i wanted to and writhing an letter of complaint to them .The only documents i ever sign with the bank are this and the Original loan offer which states that
AS THE LOAN TO VALUE IS LESS THAN OR EQUAL 100 PERCENT BUT GREATER THAN 80 PERCENT THE RATE OF INTEREST WILL NEVER BE HIGHER THAN THE ECB RATE PLUS 1.25 PERCENT