They insisted on the mediation phase (even though I didn't want it)
Either side can withdraw from mediation at any time.
Did they not make this clear?
Look at the first letter you got from the Ombudsman? Did it not explain the mediation process?
They insisted on the mediation phase (even though I didn't want it) which took til July.
Between the back and forth the first communication I got from their investigations team was 4 June.
...That is very poor.
The problem is that they are inundated with complaints - especially trackers. If they take on and train staff to deal with them, then they will be overstaffed when the crisis passes.
Brendan
There are massive numbers of people who may be available part time,
Mr Earl
Have you been involved in recruiting professional staff recently?
It is very difficult to source and retain good people.
Brendan
You submitted in February.
They phoned you in X and you declined mediation.
They sent the file to Investigation who contacted you on 4 June.
So that is not nearly as bad as it sounded originally.
Brendan
They insisted on attempting to get me into mediation even though I said in my initial complaint in February that I didn't want it.
Like any public body, their actions are subject to judicial review. If you feel they have erred in law you can take them to the High Court.To whom is the FSOP actually answerable legally ?
Put another way, does anyone regulate the ombudsman ?
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