The Financial Services Ombudsman has gone to the dogs, when it comes to service and turnaround times

I have been in this process for nearly six years shocking system. Will have to wait another two years for final decision. The most inefficient service I have seen. Favours the banks.
 
It absolutely is favouring the banks, it's independency is now questionable.
The banks can pretty much ditch their customer complaints process entirely and rely solely on the ombudsman /courts no matter what wrong they commit.

The Ombudsman needs to get tough where there is an obvious breach that the provider has itself failed to rectify.
 
You are confusing different things.

I believe that the Ombudsman is in breach of the legislation which says he must handle complaints expeditiously. Taking 4 years and more to handle complaints does not meet the requirements of the Act.

But to suggest that he is not independent is nonsense. He is completely independent.

The banks sort out most complaints long before the customer needs to complain to the Ombudsman.
The mediation process sorts out most of the actual complaints made.

So what is left is a handful of genuine complaints in amongst all the baseless complaints. And the Ombudsman correctly rejects 95% of these.
 
FSPO was given funding to recruit extra staff by the government has this been successful ?
We have a complaint re our mortgage and we told last year it would be between 9 and 13 months for a reply , we are now in the middle of that timeframe and hope to have our complaint sorted .
To quote something Brendan Burgess often says "get on with our lives "

Its easy bash the FSPO for delays but since the terms and conditions in the Public Service were changed in 2012 recruitment and retention has become an issue , look at other sectors , health , education and the Defence Forces .
 
CorkHome2022 said:
Its easy bash the FSPO for delays but since the terms and conditions in the Public Service were changed in 2012 recruitment and retention has become an issue , look at other sectors , health , education and the Defence Forces .
Click to expand...
There are at least two former FSPO staff currently working in PTSB in their 'FSPO-complaints' section, so its no wonder that a)the FSPO have issues with Staff retention and b) they know all the tricks of the trade with delayed emails, 11th hour 1-month extensions for this that or the other etc.

Get on with your lives is right.

(Currently in year 3 of the process - & under Legal Review)
 
Re DmCC24

The reason Banks can poach is the former employees are no longer on the post 2012 Public Sector Pension scheme , are not paying all those other deductions related to it , have a higher salary etc .
This is occurring across the public sector .

As regards the "get on with your lives bit " , FSPO is having to go through a lot of vexatious ill founded complaints and those with genuine ones are held up as a result , some people seem to think FSPO can get you absolved of your legitimate debts , it cannot and even if they find in your favour no matter how bad you were messed over by your bank your not picking up punitive compensation .

Like you, we are are 3 years into our complaint process so I hear you on that .
 
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I dealt with the FSPO once in 2016/17.

There was no money at stake I just wanted a provider to disclose certain information to me.

The initial interaction was borderline farcical where the FPSO staff tried to mediate via telephone when I clearly wanted a piece of information disclosed and the provider did not. There was no compromise possible!

But when it went to adjudication I got a really well-reasoned decision in my favour. Someone had really considered the facts of the case. Even if it had gone against me I would have accepted that due consideration had been given.
 
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