The Financial Services Ombudsman has gone to the dogs, when it comes to service and turnaround times

You are confusing different things.

I believe that the Ombudsman is in breach of the legislation which says he must handle complaints expeditiously. Taking 4 years and more to handle complaints does not meet the requirements of the Act.

But to suggest that he is not independent is nonsense. He is completely independent.

The banks sort out most complaints long before the customer needs to complain to the Ombudsman.
The mediation process sorts out most of the actual complaints made.

So what is left is a handful of genuine complaints in amongst all the baseless complaints. And the Ombudsman correctly rejects 95% of these.
 
FSPO was given funding to recruit extra staff by the government has this been successful ?
We have a complaint re our mortgage and we told last year it would be between 9 and 13 months for a reply , we are now in the middle of that timeframe and hope to have our complaint sorted .
To quote something Brendan Burgess often says "get on with our lives "

Its easy bash the FSPO for delays but since the terms and conditions in the Public Service were changed in 2012 recruitment and retention has become an issue , look at other sectors , health , education and the Defence Forces .
 
CorkHome2022 said:
Its easy bash the FSPO for delays but since the terms and conditions in the Public Service were changed in 2012 recruitment and retention has become an issue , look at other sectors , health , education and the Defence Forces .
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There are at least two former FSPO staff currently working in PTSB in their 'FSPO-complaints' section, so its no wonder that a)the FSPO have issues with Staff retention and b) they know all the tricks of the trade with delayed emails, 11th hour 1-month extensions for this that or the other etc.

Get on with your lives is right.

(Currently in year 3 of the process - & under Legal Review)
 
Re DmCC24

The reason Banks can poach is the former employees are no longer on the post 2012 Public Sector Pension scheme , are not paying all those other deductions related to it , have a higher salary etc .
This is occurring across the public sector .

As regards the "get on with your lives bit " , FSPO is having to go through a lot of vexatious ill founded complaints and those with genuine ones are held up as a result , some people seem to think FSPO can get you absolved of your legitimate debts , it cannot and even if they find in your favour no matter how bad you were messed over by your bank your not picking up punitive compensation .

Like you, we are are 3 years into our complaint process so I hear you on that .
 
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I dealt with the FSPO once in 2016/17.

There was no money at stake I just wanted a provider to disclose certain information to me.

The initial interaction was borderline farcical where the FPSO staff tried to mediate via telephone when I clearly wanted a piece of information disclosed and the provider did not. There was no compromise possible!

But when it went to adjudication I got a really well-reasoned decision in my favour. Someone had really considered the facts of the case. Even if it had gone against me I would have accepted that due consideration had been given.
 
CorkHome2022 said:
Like you, we are are 3 years into our complaint process so I hear you on that .
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And like that, there's another three months gone. While I'm in contact with them, the 'next step' which sounds like it should only be days away (three weeks ago on a call) has yet to come through.
 
www.radiokerry.ie

Tracker mortgage campaigner says confidence in ombudsman low | RadioKerry.ie

A Kerry man says his confidence in the Financial Services Ombudsman is at an all-time low | Radio Kerry News
www.radiokerry.ie www.radiokerry.ie
A Kerry man who campaigned for homeowners who were overcharged for their mortgages says his confidence in the Financial Services Ombudsman is at an all-time low.

Financial advisor Padraic Kissane features heavily in a new two-part TV documentary about the biggest consumer overcharging scandal in state history.
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