ptsb paid automatic compensation of 10% of the amount overcharged.Brendan have u any idea how banks should work out compensation?
Do you believe the compensation in any of the cases in general was sufficient? Or how do you reckon banks came up with a figure without consulting a group representing affected customers.
Again it seems arrogant of the banks. Pay them x and sure they'll be grand. If not jump through a few hoops first.
AIB is paying 15% automatic compensation.
This is not an offer. It is not an estimate. It is, in effect, a downpayment.
No one has to claim it. No one has to justify it. At the start, one had to sign a form from ptsb to say you wanted it, which was bizarre. Now the banks pay it automatically.
In any other situation, you would have to claim compensation and they would argue with you and make you an offer. This way, everyone got an initial payment and about 80% didn't ask for any more.