My switchover to single billing on the UTV Talk package has finally happened and my latest eircom bill shows that I am in credit. Seeing that I am unlikely to benefit from this credit due to UTV charging me from now on for most, if not all, of my calls and also line rental, am I supposed to contact eircom for a refund or something?
Single billing and eircom credit
- Thread starter ClubMan
- Start date
Z
zag
Guest
Yep.
We had this situation a few times before (we resell some eircom services in work) and you just get on to their accounts and ask for the cheque to be issued.
If you don't then they just sit on the money.
Same goes (went) for NTL - when I cancelled my service their was a refund due. When it hadn't arrived after a while I got on to them and they sent the cheque out. I'm not sure what they were waiting for.
z
We had this situation a few times before (we resell some eircom services in work) and you just get on to their accounts and ask for the cheque to be issued.
If you don't then they just sit on the money.
Same goes (went) for NTL - when I cancelled my service their was a refund due. When it hadn't arrived after a while I got on to them and they sent the cheque out. I'm not sure what they were waiting for.
z
M
Monsieur Bond
Guest
I had the same issue and was told that a cheque would be issued in January - I and am still waiting for it.
I sent them 2 complaint emails from their site - their customer charter says they respond and attempt to resolve these within 5 days - no answer.
Great customer service.
I am going to ring them today and demand my cheque.
I sent them 2 complaint emails from their site - their customer charter says they respond and attempt to resolve these within 5 days - no answer.
Great customer service.
I am going to ring them today and demand my cheque.
T
Tonka
Guest
H
Hansov
Guest
Yeah I just got this credit note back from eircom too! I wonder how long it will take to get me money back!
M
Monsieur Bond
Guest
email the boss
phil.nolan@eircom.ie
its very efficient compared to their dreadful customer service
I might try this.
I rang on Friday and inquired after my cheque, and was told (again) that it would be issued "in due course". I replied that my definition of "in due course" is not "in 3 months or more", as I was told the same thing in December!
I was then escalated to customer complaints who told me that a cheque would be issued shortly.
Will ring again in a week if I don't receive it....
Am not holding my breath...
phil.nolan@eircom.ie
its very efficient compared to their dreadful customer service
I might try this.
I rang on Friday and inquired after my cheque, and was told (again) that it would be issued "in due course". I replied that my definition of "in due course" is not "in 3 months or more", as I was told the same thing in December!
I was then escalated to customer complaints who told me that a cheque would be issued shortly.
Will ring again in a week if I don't receive it....
Am not holding my breath...
M
Monsieur Bond
Guest
I was then escalated to customer complaints who told me that a cheque would be issued shortly.
Will ring again in a week if I don't receive it....
Am not holding my breath..
I rang again today and was told there has been a huge backlog with issues of refund cheques (presumably for people who have left eircom due being unhappy with the customer service or the prices).
Apparently, they are currently clearing the backlog and a cheque will be on its way to me (and no doubt others in the same boat) "real soon now".
Will ring again in a week if I don't receive it....
Am not holding my breath..
I rang again today and was told there has been a huge backlog with issues of refund cheques (presumably for people who have left eircom due being unhappy with the customer service or the prices).
Apparently, they are currently clearing the backlog and a cheque will be on its way to me (and no doubt others in the same boat) "real soon now".
M
Monsieur Bond
Guest
I was then escalated to customer complaints who told me that a cheque would be issued shortly.
My refund cheque arrived in post yesterday.
I am now completely free from the shackles of eircom, and hopefully, never have to put up with their 1901 condescending speech recognition system ever again...
My refund cheque arrived in post yesterday.
I am now completely free from the shackles of eircom, and hopefully, never have to put up with their 1901 condescending speech recognition system ever again...
I called 1901 yesterday. That computerised phone answering system is something else all right. I called out my telephone number and eircom numbers a few times before the system gave up and transferred me to a human operator. "I'm sorry but I STILL can't seem to find an account matching your details...". I half expected it to add "you moron". I suspect that the problem was that while the eircom account number was correct the fact that I had already transferred to UTV Talk meant that their system no longer recognised it. Anyway, the human operator told me that they would send the credit out by cheque within the next couple of weeks. I asked if they did this automatically or only on request and she said only on request otherwise they hang onto it in case the customer has another account with eircom or they eventually return to them. Seems a bit odd to me. I'll fire an email off to ComReg for the craic and see what they say about this.
M
Monsieur Bond
Guest
I called out my telephone number and eircom numbers a few times before the system gave up and transferred me to a human operator. "I'm sorry but I STILL can't seem to find an account matching your details...". I half expected it to add "you moron". I suspect that the problem was that while the eircom account number was correct the fact that I had already transferred to UTV Talk meant that their system no longer recognised it.
The same thing happened to me - I had the pleasure of ringing several times on this issue, but once you leave eircom, they don't seem to recognise your account anymore!
I was driven half mad trying *, #, 0 etc. trying to break out of the above loop.
The best idea is to go for "Sales Inquiry" and then ask them to transfer you. It asks you if you are an eircom customer; I usually snarl "NO" and then the response comes back "You've come to the right place! Just a moment."
I usually then ask the sales agent to transfer me to the correct department, and get a direct dial number out of them for next time.
But hopefully, there will no longer be a next time...
The same thing happened to me - I had the pleasure of ringing several times on this issue, but once you leave eircom, they don't seem to recognise your account anymore!
I was driven half mad trying *, #, 0 etc. trying to break out of the above loop.
The best idea is to go for "Sales Inquiry" and then ask them to transfer you. It asks you if you are an eircom customer; I usually snarl "NO" and then the response comes back "You've come to the right place! Just a moment."
I usually then ask the sales agent to transfer me to the correct department, and get a direct dial number out of them for next time.
But hopefully, there will no longer be a next time...
O
Obi Wan Kenobi
Guest
As a matter of interest, how long did the switch take after signing up with UTV?
Rgds,
Obi
Rgds,
Obi
P
podgeandrodge
Guest
esatbt
On a similar subject, does anyone know what would happen in relation to Esatbt Advantage plus where you pay Eur25 a month in advance (bi-monthly Eur50) for "free calls" all day - would they have to pro rata refund you for this if you left them or is it tough luck?
Thinking of moving my parents from them to UTV.
On a similar subject, does anyone know what would happen in relation to Esatbt Advantage plus where you pay Eur25 a month in advance (bi-monthly Eur50) for "free calls" all day - would they have to pro rata refund you for this if you left them or is it tough luck?
Thinking of moving my parents from them to UTV.
K
Kildrought
Guest
Eircom IVR
Last time I used the Eircom voice recognition system, I got pure frustrated with the blasted thing, muttered "Oh for f**ks sake" (most unlike me) and got back the response "You appear to have completed your call, thank you. Goodbye!".
Cue Kildrought jumping round the kitchen in rage!
Last time I used the Eircom voice recognition system, I got pure frustrated with the blasted thing, muttered "Oh for f**ks sake" (most unlike me) and got back the response "You appear to have completed your call, thank you. Goodbye!".
Cue Kildrought jumping round the kitchen in rage!
. Not bad!!! Got my refund cheque back today which in my calculations is a month and 22 days since I got the credit note. Free now from eircom and enjoying much cheaper bills with utv. Slightly OT - a friend contacted utv to switch about six weeks ago and despite numerous calls and emails has still not being switched. Reason given: Volume of customers changing!Hansov said:
I knew there was an Eircom thread here somewhere! Now I need to order a new phone line as I am moving house. Well I contacted that 1901 and on 3 occasions I managed to get the machine to connect me to a human being..........................and on 3 occasions the phone rang out..........so I dug up this thread and sent off an slightly miffed email to Mr. Nolan,......................... pending his response.................