AlastairSC
Registered User
- Messages
- 357
Hey man, I’m facing the exact same problem. Just wondering if you found out what the problem was.I applied for the first stage of opening an account with N26 - email, DoB, mobile number etc. Received this today:
Thank you for your interest in N26.
We couldn't confirm your application to open a new account since your user information could not be validated.
Thank you for your understanding.
That seems to be the end of it from their point of view. No opportunity to submit ID, verify email, SMS to mobile or any other validation steps. Why is this? They don't say what didn't work, so I am in the dark. I contacted an agent via chat and after inputting email, DoB etc again, the same ending -
We reviewed the information you provided and must inform you that according to our current verification procedures, we're unable to offer ........
and with that, the agent closed down the chat! No opportunity to ask why. I find this baffling and, if I'm honest, upsetting too. I've two other bank accounts and credit cards, all operating successfully for 25 years or more.
I cannot find a mechanism to explore this further. Am I the victim of identify theft? In what way are my email address, DoB and phone number acting against me? How can I take this further? All advice from wiser heads welcome.
ASC
That’s incredibly weird, especially the fact that they can’t tell you what the problem is.18 Yr old daughter had exactly the same rejection. Absolutely no reason for them to fo so.
I just tried creating an account again using my own Tax ID but a different address, name, email address etc, and it worked.That’s incredibly weird, especially the fact that they can’t tell you what the problem is.
Good evening Nigel Farage, and welcome to Askaboutmoney.Hey man, I’m facing the exact same problem. Just wondering if you found out what the problem was.
Be very carefulI just tried creating an account again using my own Tax ID but a different address, name, email address etc, and it worked.
Don’t worry, I did not go through with it. I just wanted to see what part of my personal data was causing the problem.Be very careful
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