Hi all, I’m new to this and not sure if I’m posting on the right page,we took out a mortgage with ptsb in Dec 2002 and in August 2005 we took out a whole new mortgage for 230,000 with them as we had work to do on our house, the old mortgage was payed off which was for 180,000 and the rest for the work, anyway we took the 230,000 directly from our branch and at that meeting our branch manager said we should take it over 25 years as we wouldn’t be paying too much more and we could change it at anytime so we went ahead with that and was on a fixed 1 year rate of 2.2%. Roll on to next year and we had had our first baby and I was in a position to be able to cut my hours to 28 hours a week so we went to our branch to ask could we add 5 years on (we were only in our late 20s so we had enough years of work left). He said yeh that shouldn’t be a problem so we wrote a letter to the bank that was accepted but also at this meeting we asked for advice on what rate to pick going forward there were 8 options in the renewal letter which I will stick a copy up to show . Anyway he calculated what the mortgage would be with the extra 5 years on the standard variable rate and the 5 year fixed which is what he advised us to pick which we did, never talked about any of the other options on the letter, roll on 2011 and we got our options and it only had 3 options in it which I’ll also stick a copy up , we picked the LTV rate and in 2014 we went in a MVR of 4.2 where we have been ever since, our case is with pad rail kissane since January 2017 and is waiting to go to ombudsman as Ptsb have said we are not entitled to redress , just wondering has anyone anything similar or advice, thanks
Can I ask has any one on this thread received copies of their offer letters from PTSB at the expiry of their fixed rate terms in 2005 & 2006.
We have received correspondence from the DPO to say it was not an internal procedure for these to be scanned to file when issued to customers in those years so there is no record of them available to us.
Same here (complaint submitted feb 2017) - they said preliminary decision is due in the next few weeks but then in October 2019 they had said it would be Christmas 2019 For preliminary decision so not holding my breath!