Hi all,
I recently got a letter from Pepper confirming they have purchased my mortgage from Leeds Building Society and they are requesting some info from me which I expected they would have already received from Leeds as part of the purchase process. I'd appreciate some thoughts on whether I am obliged to submit the info they are asking for or not.
The documentary info they have asked me to provide them with is as follow:-
1. The original (not copy) life assurance policy documents so that the benefit of the policy can be assigned to Pepper. I do have the required life assurance and have no issue with them becoming the beneficiary but I don't feel comfortable sending the original documentation in the post to them. Shouldn't Leeds just have assigned their interest in my Life Assurance policy to Pepper as part of the sale? Why do they need the original documentation instead of confirmation of the provider and the policy number etc so they can contact the provider directly to arrange replacing Leeds as the beneficiary?
2. They want new Proof of Identity and Proof of Address for both myself and my wife that are "required under the Criminal Justice (Money Laundering & Terrorist Financing) act 2010" and are looking for copies of passports/drivers licences as well as utility bills etc. Not a big deal particularly but Leeds had satisfied these requirements so should have passed the details over to Pepper, why make us duplicate the info?
Their letter states under a "GDPR" heading that as part of the transfer process Leeds provided Pepper with certain personal data relating to us which is necessary for them to continue the management and administration of our mortgage which I completely understand and am OK with but if they are in possession of said info why ask us to jump through these additional hoops?
Before I respond to their request I'm tempted to first of all ask Pepper, under the terms of GDPR, for a copy of the the personal data they are holding on me to see if they are duplicating anything in their request. Good idea / Bad idea?
Appreciate whatever thoughts / feedback those of you with some experience in this space might be able to provide as this is not an area I am familiar with so despite my natural scepticism and wariness I don't want to start off on the wrong foot with Pepper unless I have good reason to.
I recently got a letter from Pepper confirming they have purchased my mortgage from Leeds Building Society and they are requesting some info from me which I expected they would have already received from Leeds as part of the purchase process. I'd appreciate some thoughts on whether I am obliged to submit the info they are asking for or not.
The documentary info they have asked me to provide them with is as follow:-
1. The original (not copy) life assurance policy documents so that the benefit of the policy can be assigned to Pepper. I do have the required life assurance and have no issue with them becoming the beneficiary but I don't feel comfortable sending the original documentation in the post to them. Shouldn't Leeds just have assigned their interest in my Life Assurance policy to Pepper as part of the sale? Why do they need the original documentation instead of confirmation of the provider and the policy number etc so they can contact the provider directly to arrange replacing Leeds as the beneficiary?
2. They want new Proof of Identity and Proof of Address for both myself and my wife that are "required under the Criminal Justice (Money Laundering & Terrorist Financing) act 2010" and are looking for copies of passports/drivers licences as well as utility bills etc. Not a big deal particularly but Leeds had satisfied these requirements so should have passed the details over to Pepper, why make us duplicate the info?
Their letter states under a "GDPR" heading that as part of the transfer process Leeds provided Pepper with certain personal data relating to us which is necessary for them to continue the management and administration of our mortgage which I completely understand and am OK with but if they are in possession of said info why ask us to jump through these additional hoops?
Before I respond to their request I'm tempted to first of all ask Pepper, under the terms of GDPR, for a copy of the the personal data they are holding on me to see if they are duplicating anything in their request. Good idea / Bad idea?
Appreciate whatever thoughts / feedback those of you with some experience in this space might be able to provide as this is not an area I am familiar with so despite my natural scepticism and wariness I don't want to start off on the wrong foot with Pepper unless I have good reason to.