Parcel Motel - where to make a complaint about them?

Purple

Registered User
Messages
13,102
I received a package through Parcel Motel a month ago that isn't for me. I mailed their customer service and they replied with a label to attach to it and return it. The problem is that the label didn't have a bar code or number on it so I couldn't return it. I have made multiple attempts to contact them but have been unsuccessful. I intend returning the package to their depot today. My question is to whom should I make a complaint? Is there a regulator for this kind of thing? They have shown a disgraceful lack of care for someone else's property.
 

rob oyle

Registered User
Messages
695
I had a similar experience in that I received a package with no Parcel Motel ID on it, the same first name but completely different address. I was able to return it only because I was at the collection point at the same time as one of their drivers. I received the same item again (and was charged again) 2 days later! I had to harangue them in order to get me credit back, they couldn't have cared less about the package being passed over and back. Not sure I can help but just to say this seems to be the way they deal with things.
 

ryaner

Registered User
Messages
532
When returning, make sure to get them to sign for it, and take a picture of it too.
 

Groucho

Registered User
Messages
290
I received a package through Parcel Motel a month ago that isn't for me. I mailed their customer service and they replied with a label to attach to it and return it. The problem is that the label didn't have a bar code or number on it so I couldn't return it. I have made multiple attempts to contact them but have been unsuccessful. I intend returning the package to their depot today.

Does that not also suggest that someone else may have received a package addressed to you?
 

odyssey06

Registered User
Messages
3,861
@Purple did you return it ok?

UPS are the owners of Parcel Motel so you could try their number if you haven't already resolved the issue
01 5245446
 
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