ptsb has issued a statement
Statement by permanent tsb
permanent tsb has welcomed today’s decision by two customers to accept the offer the bank made to them last week of approximately €61,000 in redress and approximately €6,000 in compensation as part of its current Mortgage Redress Programme.
A permanent tsb spokesman said:
“We welcome the fact that the customers have agreed to accept the original offer made to them by the bank last week.
Our programme is designed to make it as easy as possible for customers to receive compensation and redress upfront and we want all impacted customers to receive this compensation and redress as soon as possible.
This is explained in the letters and customer guide that were sent to impacted customers as well as on the bank’s website.
We particularly welcome the public clarification that any impacted customers can accept their compensation and redress immediately and still appeal for more compensation through the appeal panels established as part of the Mortgage Redress Programme, or even take the matter to the Financial Services Ombudsman or the Courts if they wish.”
In the case that was before the High Court today, the following should be noted:
· Last week, as part of the Mortgage Redress Programme, the bank offered the customers redress of approximately €61,000 in respect of interest they had overpaid and separate compensation of approximately €6,000.
· Today, the customers agreed to accept the offer that the bank made to them last week.
· It is not correct to state that permanent tsb demanded the customers must accept its offer of compensation of approximately €6,000 before it would repay the approximately €61,000 in interest overpayments. This was never the case.
· As part of the Mortgage Redress Programme, the bank asks customers who have been offered redress and compensation to complete and return an instruction form so that the bank knows which account customers want the redress and compensation monies paid into.
· permanent tsb would encourage impacted customers who have received letters and have queries in relation to the offer to contact the dedicated permanent tsb team that is available to deal with such queries or to go to permanent tsb’s website for more information.
· The customers’ application has now been adjourned.