Same here. Performance is very inconsistent, and usually slow. The site design is terrible too, very hard to find information. They only provide a small selection of answers. On some parts of the site you have to re-enter your ID and password for no apparent reason. I've been looking for MMS settings, they don't list them, you have to choose from a list of phones & they send a message. Mine's not on the list even though it's state of the art and can do MMS. Ditto with GPRS settings. Tried to retrieve a MMS someone sent me, that didn't work either. It's an amateur effort.