Yep, it sure is and their attitude to debt collecting in Amsterdam is quite interesting. If you default on payment (assuming you're not on DD) penalty amounts are put onto your bill. Interestingly enough, when they move the bad debt onto an external agency, they sell it for more than the current balance as the customers contract stipulates the allowance of this practice. EG the balance on an account is €80, non payment penalties bring it to €100, UPC sells it to the debt collection agency at €110 and they collect it 3 months later at €150.......As a result (and this is off the top of my head at this stage) they have a very healthy debtors ledger !!